Vision Helpdesk

Vision Helpdesk Reviews

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Lane Edwards | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.

Vision Helpdesk Scorecard Summary

Feature Scorecard Summary

Incident and problem management (4)
Organize and prioritize service tickets (3)
Subscription-based notifications (3)
Ticket creation and submission (3)
Ticket response (3)
Self Help Community (2)
External knowledge base (2)
Internal knowledge base (2)
Multi-Channel Help (4)
Customer portal (3)
Social integration (3)
Email support (3)
Help Desk CRM integration (1)

What is Vision Helpdesk?

Vision Helpdesk, which started in 2005 as a simple help desk software has now evolved into three customer service and IT support management tools. 

Help Desk Software - An all-in-one multi channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, API and more.

Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place. 

ITIL / ITSM Service Desk Software -  Vision Helpdesk IT Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.

Vision Helpdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Q and A
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Multi Channel Help Desk
  • Supported: Multi Company Help Desk
  • Supported: Blabby - Staff Collaboration
  • Supported: Incident Billing
  • Supported: Task Management
  • Supported: Help Desk Gamification
  • Supported: Help desk Automation, SLA and Escalation
  • Supported: Knowledge-base Management
  • Supported: Self service Customer Portal
  • Supported: ITIL / ITSM Modules ( Incident, Problem, Change, Release, Service Catalog, Vendor Catalog, Product and Financial Management)

Vision Helpdesk Screenshots

Vision Helpdesk DashboardMulti Channel Help DeskVision Helpdesk Service Desk

Vision Helpdesk Video

Vision Helpdesk - Multi Company Help Desk Software

Vision Helpdesk Integrations

Vision Helpdesk Competitors

Vision Helpdesk Pricing

More Pricing Information

On-premise Editions Pricing
Pricing DetailsTerms
Help Desk Software$7Per Seat per Month
Satellite Help Desk$14Per Seat per Month
IT Service Desk$21Per Seat per Month
SaaS Editions Pricing
Pricing DetailsTerms
Help Desk Software$7Per User per Month
Satellite Help Desk$14Per User per Month
IT Service Desk$21Per User per Month

Vision Helpdesk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesGlobal
Supported LanguagesMultilingual Product

Frequently Asked Questions

What is Vision Helpdesk's best feature?

Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Customer portal highest, with a score of 8.

Who uses Vision Helpdesk?

The most common users of Vision Helpdesk are from Small Businesses and the Computer Hardware industry.