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Xero

Xero

Overview

What is Xero?

Xero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features…

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Recent Reviews

Xero Software User

10 out of 10
May 09, 2024
I'm a small business user of Xero Accounting Software and find the software extremely professional, helpful and easy to use not only …
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Xero to Hero

8 out of 10
March 18, 2024
Incentivized
My business uses Xero as a gauge for all financial optics. It helps manage monies in and out, account visibility and solves invoicing …
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Xero the Hero

10 out of 10
March 04, 2024
Incentivized
I use Xero for invoicing, reconciling our monthly revenue and spending, and providing our accountants with the information they need for …
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Xero or Zero

1 out of 10
March 01, 2024
I use it as an accounting program. <br>The program constantly loses the ability to connect to my bank. When reported this problem takes …
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Xero

4 out of 10
February 02, 2024
It is an accounting system we use for billing, paying bills, and producing financial reports. It also has payroll capabilities, but I am …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 44 features
  • Bank reconciliation (190)
    9.1
    91%
  • Accounts receivable (183)
    9.0
    90%
  • Standard reports (185)
    8.3
    83%
  • Dashboards (182)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

"Straight-Forward" Accounting. How Xero Helped a Business Owner Manage Expenses
03:08
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Pricing

View all pricing

Early

$13

Cloud
per month

Growing

$37

Cloud
per month

Established

$70

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.xero.com/us/pricing-plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $13 per month
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.7
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 6.9

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.9
Avg 7.9

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.4

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.3
Avg 7.2

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

6.4
Avg 6.7

Order Management

The ability to process orders, and track them from quote to cash.

6.7
Avg 7.1
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Product Details

What is Xero?

Xero is an online accounting software platform for small businesses and their advisors, as well as for personal finance. Xero competes most often with QuickBooks Online. Its features, beyond the ubiquitous general ledger and double-entry bookkeeping support, include invoicing with quotes, bank reconciliation, purchase order and expense management, tax management, and it is mobile-accessible. Xero integrates with over 800 third-party applications, covering everything from inventory and logistics to cash flow, project management, customer relationship management, and e-commerce.

The product is sold by subscription (a distribution model commonly known as software as a service or SaaS) requiring the payment of a monthly fee. This charge is proportionate to the number (and type) of company entities managed by the subscriber. The lowest tiered pricing option is the $9 per month Starter pack, which supports unlimited users but a limited number of transactions. The $30 Standard pack breaks open usage limits and adds e-filing and payroll options. The $70 Premium package doubles the number of supported employees on payroll from 5 to 10, and supports multiple currencies.

Xero Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Cash management
  • Supported: Bank reconciliation
  • Supported: Expense management
  • Supported: Time tracking
  • Supported: Fixed asset management
  • Supported: Multi-currency support
  • Supported: Multi-division support
  • Supported: Regulations compliance
  • Supported: Electronic tax filing
  • Supported: Self-service portal
  • Supported: Global Financial Support
  • Supported: Primary and Secondary Ledgers

Inventory Management Features

  • Supported: Inventory tracking

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Customization Features

  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions
  • Supported: Multi-factor authentication

Xero Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Xero Video

Xero is accounting software for small businesses and their advisors. It reveals a business's cashflow in real-time with online accounting, invoicing, payroll, billing & banking.

Xero Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Xero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features further.

Xero starts at $13.

Priority AccountEdge, QuickBooks Online, and Sage 50cloud Accounting are common alternatives for Xero.

Reviewers rate Journals and Reconciliations highest, with a score of 9.3.

The most common users of Xero are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(727)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Doug Fish | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Xero is the cloud based accounting software that we use to run our entire business. It has proven to be a beautiful solution because it provides real time cloud based data about every financial aspect of our small business. We can log on each morning to see an up to date snapshot of payables, receivables and bank account balances on one easy to read dashboard page.
  • Communicates with our bank to provide real time account balances.
  • Makes filing state sales tax returns simple and quick.
  • Gives a great overview of revenue and expenses and allows me to easily drill down and see the details of each transaction.
  • Customer support and documentation is extensive and easy to access.
  • Time to enter daily sales invoices has been reduced by 75%.
  • Budgeting module allows us to 'predict the future' with increased accuracy.
  • Almost 4 continuous years with zero (or should I say 'Xero') downtime! Outstanding service.
  • I've been waiting to come up against that one thing that just doesn't work right or seems awkward, but it hasn't happened yet.... kind of amazing when you think about it!
  • The one area I found to be challenging was establishing the feed from one of our company credit cards. My experience with another program (Mint) tells me this could be an issue that originates from the credit card company rather than from Xero.
We have found Xero to be the perfect solution for our small business. A key question to ask before deciding to use Xero is whether or not it can access the feed from your bank. I am aware of a small local bank we could not use because of this issue.

UPDATE: Even without a feed from your bank, it is quite simple and quick to simply download transactions from your bank. In some cases, I have found this to be better.
General Ledger and Configurable Accounting (21)
28.571428571428573%
2.9
Accounts payable
100%
10.0
Accounts receivable
100%
10.0
Cash management
100%
10.0
Bank reconciliation
100%
10.0
Expense management
100%
10.0
Time tracking
N/A
N/A
Fixed asset management
N/A
N/A
Multi-currency support
N/A
N/A
Multi-division support
N/A
N/A
Regulations compliance
N/A
N/A
Electronic tax filing
N/A
N/A
Self-service portal
N/A
N/A
Global Financial Support
N/A
N/A
Primary and Secondary Ledgers
N/A
N/A
Intercompany Accounting
N/A
N/A
Localizations
N/A
N/A
Journals and Reconciliations
100%
10.0
Enterprise Accounting
N/A
N/A
Configurable Accounting
N/A
N/A
Centralized Rules Framework
N/A
N/A
Standardized Processes
N/A
N/A
Inventory Management (4)
N/A
N/A
Inventory tracking
N/A
N/A
Automatic reordering
N/A
N/A
Location management
N/A
N/A
Manufacturing module
N/A
N/A
Order Management (7)
N/A
N/A
Pricing
N/A
N/A
Order entry
N/A
N/A
Credit card processing
N/A
N/A
Cost of goods sold
N/A
N/A
Order Orchestration
N/A
N/A
End-to-end order visibility
N/A
N/A
Order exception Resolution
N/A
N/A
Payroll Management (5)
N/A
N/A
Pay calculation
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
N/A
N/A
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Reporting & Analytics (3)
66.66666666666667%
6.7
Dashboards
100%
10.0
Standard reports
100%
10.0
Custom reports
N/A
N/A
Customization (2)
N/A
N/A
API for custom integration
N/A
N/A
Plug-ins
N/A
N/A
Security (2)
N/A
N/A
Role-based user permissions
N/A
N/A
Single sign-on capability
N/A
N/A
  • Faster and more accurate data has lead to better decision making, and Xero makes it easy to find this data.
  • Being cloud based makes remote work on Xero fast, easy and secure.
We selected Xero because of the fair price, the ease of use and the extensive documentation and support. I used QuickBooks for many years and I don't dislike it, but I just find Xero to be more intuitive, less cluttered and easier to use.
2
The company Financial Controller is the main user and the owner reviews the numbers on a regular basis. The ability to upload vendor invoices to this cloud based accounting system is a major benefit and has proven to be a huge reason why we love using Xero.
The simple fact is that Xero works great for us and I cannot imagine switching. Even if our company grew tenfold, I cannot think of any scenario where this solution would not work for us.
  • Implemented in-house
  • Bank reconciliation very simple.
  • Honestly cannot think of one.
I use Xero everyday and love it!
After 4 years I cannot remember a single moment of downtime. Outstanding reliability!
After 4 years, NEVER a problem with errors or outages.
Quick and reliable.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Across the organization and a few of the clients we support. Addresses the version issues of QuickBooks and bank reconciliation as central core of product is superior to its competitors.
  • Bank feeds & reconciliation
  • Single ledger
  • Xero to Xero network invoices and bills
  • Integrations to various, more specific solutions
  • Multicurrency
  • Reporting query flexibility
  • Global search functionality
  • Easier return to prior pages after drill-down
It's Particularly well suited for service businesses. Product-based business require integrations for anything but rudimentary retailers / products. Need to be comfortable working with bank reconciliation process; other products allow multiple ways to create and edit transactions, while Xero is best suited for transactions which will ultimately flow through as a bank transaction. Reporting formats, few of the terms are more "European"; no problem for me, but may be a turn-off for some.
General Ledger and Configurable Accounting (19)
78.94736842105263%
7.9
Accounts payable
80%
8.0
Accounts receivable
90%
9.0
Cash management
100%
10.0
Bank reconciliation
100%
10.0
Expense management
50%
5.0
Fixed asset management
70%
7.0
Multi-currency support
100%
10.0
Multi-division support
70%
7.0
Regulations compliance
70%
7.0
Electronic tax filing
50%
5.0
Self-service portal
80%
8.0
Global Financial Support
50%
5.0
Primary and Secondary Ledgers
100%
10.0
Intercompany Accounting
80%
8.0
Localizations
50%
5.0
Journals and Reconciliations
100%
10.0
Enterprise Accounting
90%
9.0
Configurable Accounting
80%
8.0
Standardized Processes
90%
9.0
Inventory Management (1)
30%
3.0
Inventory tracking
30%
3.0
Order Management (7)
32.857142857142854%
3.3
Pricing
30%
3.0
Order entry
30%
3.0
Credit card processing
80%
8.0
Cost of goods sold
30%
3.0
Order Orchestration
30%
3.0
End-to-end order visibility
20%
2.0
Order exception Resolution
10%
1.0
Payroll Management (4)
65%
6.5
Pay calculation
70%
7.0
Direct deposit files
70%
7.0
Salary revision and increment management
70%
7.0
Reimbursement management
50%
5.0
Reporting & Analytics (3)
73.33333333333333%
7.3
Dashboards
90%
9.0
Standard reports
80%
8.0
Custom reports
50%
5.0
Customization (2)
100%
10.0
API for custom integration
100%
10.0
Plug-ins
100%
10.0
Security (1)
80%
8.0
Role-based user permissions
80%
8.0
  • Quicker, more efficient client closing process
  • Eliminates need to transfer data files or company versions
  • SaaS model, like QuickBooks Online or similar software vs. one-time fee for desktop or enterprise or other multi-licensed desktop software; include as part of fixed, monthly value fee
  • Standard reporting functionality allows consistency across multiple entities and users.
Previously exclusively a desktop QuickBooks "shop". Hate the version control issues and need to collect and transfer data files to get source documents. Auto bank downloads clunky and not as intuitive as Xero bank recon features. Few clients use FreshBooks - nice customer invoicing tool, but not a real accounting system. Selected Xero because it's easy to learn, dashboard view is great and bank recon makes accounting efficient and easy.
  • Fewer than 25% of my clients
4
Accounting, office management
3
Xero certification, bookkeeping or accounting background
  • Automated bank feeds
  • Open API & integrations
  • Bank rules
  • Hubdoc to Bill.com to Xero integration for full accounts payable and payment system
  • Better use of standard report templates
  • Convert more clients from QuickBooks
Beside what's already covered, the "discussion" feature in Xero, and the "Cash Coding" feature as well as "Find & Recode" feature allow classification or reclassification of many transactions quickly.
Yes
QuickBooks desktop and QuickBooks Online. Hated the multiple version issues or accountants copy limitations in QB desktop. QBO is simply an inferior, less intuitive product from bank coding, payments vs. deposits, etc.
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
Ease of use was most important factor. The single ledger and use of bank reconciliation as central features are brilliant and intuitive. Base features such as multi-currency and fixed assets are often additional cost in other systems, but not Xero. Saas model allows automatic upgrades, so no tracking versions of software and no loading of upgrades.
Wouldn't change. I would suggest taking advantage of free trial.
  • Implemented in-house
No
Change management was a minor issue with the implementation
Should make it part of switch to digital, online office. Look to digitize all, or as much as possible, of your documents as well as full investigate other apps in Xero marketplace for integration for real-time, powerful end to end systems and automation of most processes. Make sure credit cards are used exclusively for business, otherwise have to sort personal or other entity transactions.
  • Need good opening balance sheet
  • Identification of correct bank for initial bank feed set-up
  • Bank security questions. Not a Xero issue, but rather financial institutions.
Should take minimal effort and be fully implemented within a few hours. Payment system and other app integration may take a little longer, but well worth the effort. Look at Xero Files and Xero Practice Manager for receipt storage and attachments and project workflow tracking. Great Vimeo video library available. Might look a little different than used to for older accountants, but take the time to learn and get more comfortable.
  • Online training
  • Self-taught
Great videos available on "Xero TV" on Vimeo platform. Covers both basic and specific tasks.
Yes. Recommend viewing videos and one or two training sessions.
Xero itself not really configurable in traditional, ERP sense. But availability of Xero app marketplace makes functionality endlessly configurable. Bank rules within Xero very useful and time saving.
Xero uses bank reconciliation as central feature, so if using journal entries before you'll need to think about coding from bank receipt or debit instead.
No - there is no facility to customize the interface
No - we have not done any custom code
Take time to set-up bank rules. If defined correctly up front will have tons of time going forward. Well worth the effort.
No
No such thing. Support is included with monthly fee. No different support levels or maintenance fees. It's all included. Video library is first rate and so often don't need support.
Knowledgeable support team available on real-time chat, videos, help function with search capability and online community. Do have off hours.
Yes
Just once. Downloaded duplicate bank transactions. However, Xero's internal rules identified them in bank reconciliation and automatically flagged as duplicates.
QuickBooks to Xero conversation team was able to convert QuickBooks Pro database to new Xero subscription in 2 days. Huge value add. Some review and clean-up needed, but minimal compared to effort would have required on my part. Highly recommend to current QB desktop users.
  • Bank reconciliations
  • Connecting apps in Xero marketplace
  • Files to attach receipt or other document to transaction
  • Payments or receipts that included a standard invoice or bill plus another, unusual component
  • New vs old reporting structure unnecessary and clumsy
Yes
Mobile apps truncates some functionality to most commonly used, but can access full functionality if needed. Mobile app has same look and feel as normal view.
Ease of use, especially for new accounting system users. Older users may need some time to get used to bank reconciliation as main conduit.
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
cloud-based service with very high uptime, reliability. Customer support available most of time, but is some off hours.
As long as you have fast internet, Xero is as fast as you can go. Just be careful when reconciling multiple transactions or using bank rules to make sure information is correct.
  • Stripe
  • Square
  • Expensify
  • Bill.com
  • ADP
  • Paychex
  • SurePayroll
  • Authorize.net
Very easy to integrate. Usually integration set-up in other system that needs to be tested vs within Xero.
  • Vend
  • Spotlight Reporting
yes, already support.
  • File import/export
  • AppExchange or similar marketplace
No. Xero app marketplace and open API makes integration easy.
Xero pre-qualifies vendor partners and has open API.
Just look in Xero app marketplace by function or industry, then check out the most popular, existing apps.
Free trial, easy conversion, transparent pricing. A Xero rep is dedicated for accounting partners.
Responsive customer support, large video and help library can find 95% of any questions without going to customer support.
Standard pricing. Have discount tiers for partners.
No. Just try free trial.
Yes
Xero pushes out upgrades periodically. As part of SaaS model, done on back end without any effort or work on our end. Seamless!
  • Greater payroll functionality and efiling capability
  • Enhanced reporting
  • More integrated apps
  • More states for payroll
  • More flexible reporting tools
Yes
Had clients move from starter to standard versions as invoicing or bank transactions grew. Seamless change with no effort other than some set-up in Invoicing.
No
Scott Scharf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Catching Clouds provides outsourced cloud accounting services to e-Commerce businesses. Xero is our core accounting product, all current and all future customers will be migrated to Xero.

We couldn't run our business without Xero, it enables our virtual team and clients around the US and world to collaborate on the accounting 24/7. All of our virtual bookkeepers and virtual controllers are certified on Xero. We work with a range of Xero add-ons to provide best of breed technical solutions and most importantly current and accurate financials. This allows our clients to access their accounting anywhere in the world and know that their books have been updated daily by our team as well as the data is automatically flowing from their banks, shopping carts, and marketplaces.
  • Add-on partner ecosystem of partners integrating into the open Xero API to solve specific business requirements and provide support for verticals.
  • Stability and performance - updates every few weeks with no outages, always consistent fast online performance
  • Smart accounting - bank rules, cash coding, and fast reconciliation
  • Accounting Partner Only functionality - Xero partners have a range of tools to better support businesses and efficiently manage their books with Batch & Recode and a number of other functions.
  • Improving bank feeds with direct connections and additional functionality with major banks (Chase, Wells Fargo, etc.)
  • Direct connections to merchant providers - Stripe, Authorize.net, etc.
  • More Tracking Categories (Classes)
  • Add projects, tasks and job costing into the core Xero product
Xero is an excellent platform for e-Commerce and online businesses. These businesses are already in the cloud and have sales going on 24/7. Xero integrates with cloud inventory solutions that connect with their platforms to provide Cost of Goods Sold, Advanced Inventory Management, sales tax management, etc. Xero provides the one vision of the truth for all the financial transactions; provides a clear dashboard on the status of each account and makes it easy for these businesses to know their numbers.

Key questions:

  • Is your business in the cloud?
  • Do you need current and accurate financials?
  • Do you need an accounting solution that directly connects to your business or has add ons that will support your business?
General Ledger and Configurable Accounting (8)
95%
9.5
Accounts payable
100%
10.0
Accounts receivable
100%
10.0
Cash management
100%
10.0
Bank reconciliation
100%
10.0
Expense management
60%
6.0
Fixed asset management
100%
10.0
Multi-currency support
100%
10.0
Self-service portal
100%
10.0
Inventory Management (1)
80%
8.0
Inventory tracking
80%
8.0
Order Management (4)
85%
8.5
Pricing
80%
8.0
Order entry
90%
9.0
Credit card processing
90%
9.0
Cost of goods sold
80%
8.0
Payroll Management (5)
32%
3.2
Pay calculation
80%
8.0
Benefit plan administration
N/A
N/A
Direct deposit files
80%
8.0
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Reporting & Analytics (3)
86.66666666666666%
8.7
Dashboards
100%
10.0
Standard reports
90%
9.0
Custom reports
70%
7.0
Customization (2)
100%
10.0
API for custom integration
100%
10.0
Plug-ins
100%
10.0
Security (1)
60%
6.0
Role-based user permissions
60%
6.0
  • We are significantly more efficient using Xero than Intuit QuickBooks or QuickBooks Online, allowing each virtual bookkeeper to support more clients.
  • The Xero Add On Ecosystem allows us to support our vertical (ecommerce) efficiently and profitably
  • We are able to engage and collaborate better with our clients using Xero, where all parties have real time access to the finances and we can make notes on the income statement/balance sheet to communicate information.
  • Xero has been absolutely stable and reliable, we don't lose time with platform issues, doing upgrades, backing up data, or dozens of other issues running this great cloud applications. Our peers on other platforms lose hours and hours of productivity dealing with issues, sitting on hold, and taking weeks for issues to be resolved. We have none of that with Xero. There are minor issues here and there but they don't halt work or involve significant time to resolve.
  • We couldn't run our business without Xero, they are a great platform and company.
  • We can work with businesses anywhere in the US and world using Xero.
Where to start, Xero is a significantly better designed product over the QBO or QBD as it was built as a cloud product from the core. Xero took the time to look at accounting and technology from a new perspective and has built a clean product that is easy to use, easy to learn, takes complex accounting tasks and makes them easy to complete. Intuit is slamming multiple legacy cloud products, databases, mindsets and approaches into QuickBooks Online and not doing it well. They are using their clients and most importantly their accounting partners as alpha testers on their product with many bugs, major security issues, and just wasting the time of their partners. We selected Xero because we can have a relationship with the people there at multiple levels from the executives (Rod Drury), the product and marketing teams, customer support and sales teams, they have a great culture. If I am going to bet my business on a cloud accounting platform, I am going to have to be able to talk with them, this isn't possible with Intuit. Plus, it is just beautiful accounting software and allows us to provide significant value to our customers by updating the accounting for every client every day, so their books are always up to date. Xero's API and support for add-on partners is significantly better than Intuit which only had forum support for any business that wants to integrate with them, where Xero has multiple people in every region and online resources to help any partners integrate with Xero.
6
We have 3 key roles supporting Xero -
Virtual Bookkeepers - daily bookkeeping, reconciling accounts, accounts payable/receivable
Virtual Controllers - reviewing accounts, reviewing the finances, managing sales tax, journal entries, financial guidance to our clients
Technical Support - Integrating Xero Add Ons (Payroll - Gusto/ZenPayroll), Hubdoc, Cloud Inventory, Expense Management, Data importing
  • Implemented in-house
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Amhed Herrera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • User Interface is clean and easy to use
  • Invoice customization/branding
  • Great tools for developers to integrate their own systems
  • Localization. Invoices can be customized to pretty much anything we want, but It would be great if the software could allow to change the menus and opttions to another language
  • Hassle-Free Accounting
The software meets all our expectations
3
  1. General Manager
  2. Chief Technology Office
  3. External Accountant
1
  • Automatic Invoice Generation / Integration with existing systems
  • Online access from anywhere for us and our accountants
Quickbooks Desktop Client
Freshbooks
Quickbooks Online

Xero offered the best mix of features + customizations. Freshbooks actually came in very close, but we went with Xero because we have more flexibility. Oh! and their API is great :)
  • Implemented in-house
There is no implementation. This is cloud-based software
  • Online training
I received an e-mail a couple of days after I enrolled asking if I had any questions and that I could contact a specific person for questions. It's great to have a breathing living person that I can go to with ease (in case I don't find help in the forums/faq/help section)
Very easy to use. Guides you step by step on every action that need to be taken
Haven't experienced any outages yet
  • Invoice Generation System fed from our main LOB application
We have a system that keeps track of customer billable time. At the end of the month our hour tracking program sums up all client time and automatically creates an invoice for each one using Xero's API.

Integration was done in less than a day thanks to the Xero API and an open-source wrapper for .NET that the company hosts on github.
Derek Draper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • It is intuitive and easy to learn.
  • Interface is beautiful and welcoming.
  • Platform is constantly evolving. For example, they recently introduced a future payroll module which would be a great tool. They are working on integrated payments and and invoicing, and a scheduling / workflow module. They are constantly updating and improving the platform.
  • Check printing. This has been problematic since the check printing template does not seem to work very well and we have spent a long time trying to get things lined up so that checks print correctly. Part of the problem maybe that this is an Australian company and the check printing capability is designed for Australian check stock. In any event, this appears to be a frequent complaint judging by comments on various forums I have seen.
  • Integrated payments (getting there). This is also an issue at the moment. It's not possible for our customers to simply click a button on an invoice to kick off making a payment. We are forced to work with a 3rd-party payment processor called Stripe, which adds another step to the process. This is not ideal since Stripe cannot handle recurring payments which is important to us. It would be better if there were an integration to the Authorize.net payment gateway since this is a better-known processor and can handle recurring payments. Xero is working on an integration to Authorize, and that will help a lot.
  • Increased workflow efficiencies.
  • New revenue streams on subscriptions. When we were using QB, it was very difficult to set up clients on the platform. Since Xero is a SaaS solution we have a lot more options. For example, we can have clients subscribe and Xero bills us. We then pass that payment onto the client as part of their monthly accounting packages. Also as we are a Silver partner with Xero, we are featured on their website which generates more leads for us.
So far so good. We are bullish on Xero.
Xero is the future of accounting software. We are excited to get in on the ground floor as a partner!
  • Accounting.
  • Bookkeeping.
  • Invoicing.
Quickbooks Enterprise
FreshBooks, CCH / TR suite
  • Vendor implemented
  • Implemented in-house
Quick and easy signup
  • Online training
No
Sometimes it takes a while to get questions resolved. Understandable growin pain...
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