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Zen Planner

Zen Planner

Overview

What is Zen Planner?

Zen Planner is a comprehensive member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. The vendor says this solution provides everything necessary to turn the user’s passion into a successful business. With integrated payment processing…

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Recent Reviews

TrustRadius Insights

Zen Planner is a versatile software that has been praised by many users for its ability to automate and streamline various aspects of …
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Pricing

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What is Zen Planner?

Zen Planner is a comprehensive member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. The vendor says this solution provides everything necessary to turn the user’s passion into a successful business. With integrated payment processing…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zenplanner.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

SugarWOD Webinar Demo

YouTube

Zen Planner Martial Arts Demo 2017

YouTube

Zen Planner Fitness Demo 2017

YouTube

Gym Management App | Overview of Zen Planner's Kiosk iPad App

YouTube

Zen Planner Product Demo

YouTube

Experience the Zen Planner Suite

YouTube
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Product Details

What is Zen Planner?

Zen Planner is a comprehensive member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. The vendor says this solution provides everything necessary to turn the user’s passion into a successful business. With integrated payment processing and automated billing, a self-service Kiosk iPad App, an engaging Member App for Android and Apple devices, scheduling, automations, Advanced Workout Tracking, belt and skill tracking, site templates and more, users have everything required to grow, nurture and retain their valued members.

The vendor says their straightforward pricing includes payment processing, and there aren't any contracts, startup or hidden fees. Every new customer receives one-on-one training sessions with an onboarding coach to ensure they have the knowledge necessary to use Zen Planner to its full potential. An in-house customer advocate team is available by phone and email, offering free customer support. 

Zen Planner Features

  • Supported: Simplified scheduling
  • Supported: Customizable automations
  • Supported: Member self-service
  • Supported: Integrated payment processing
  • Supported: Kiosk iPad App
  • Supported: Member Mobile App for Apple & Android devices
  • Supported: Advanced Workout Tracking
  • Supported: Attendance tracking
  • Supported: Integrated marketing
  • Supported: Site templates
  • Supported: Retail management & sales
  • Supported: Belt & skill tracking
  • Supported: Email nurtures
  • Supported: In-depth reporting & analytics

Zen Planner Screenshots

Screenshot of Detailed Member InformationScreenshot of Instructor BiosScreenshot of Advanced Workout TrackingScreenshot of Retail Sales & Inventory ManagementScreenshot of Embedded SchedulesScreenshot of Quick Check-Ins

Zen Planner Integrations

Zen Planner Competitors

Zen Planner Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada, New Zealand, Australia
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zen Planner is a versatile software that has been praised by many users for its ability to automate and streamline various aspects of small businesses. Users have found it particularly helpful in managing large groups with different membership fees and programs, as well as in managing staff. The software's email functionality has been highly valued, as it eliminates the need to use external email platforms like Gmail or Outlook. Users appreciate that they can easily schedule their day and book spots for clients without any issues. Zen Planner also offers the convenience of customized emails to specific members and the ability to save new templates for future use.

In addition, Zen Planner proves effective in tracking stats for prospects, attendance, and rank advancements. It allows users to schedule and track their training, making it a convenient tool for both individuals and businesses. The auto billing and renewal features in Zen Planner have been a significant time-saver for sales managers, while the software helps with planning classes and scheduling, ensuring there are no overlapping or scheduling issues.

Members find it easy to update their payment methods using Zen Planner, saving time for the business. The software is also valued for its customer service, which users have praised. Compared to similar products like MindBody, Zen Planner is considered easier to navigate.

Batch updates are convenient and save time for users, especially when it comes to financial tasks. The scheduling process in Zen Planner is quick and straightforward, including adding and deleting classes and events. Users appreciate the emailing options offered by Zen Planner for expiring client programs.

Zen Planner helps with organization and task management, centralizing customer information and providing convenient autopay and failed payment rerun features. It is effective for online billing and class scheduling, with mobile apps available for both clients and staff.

While some users have had negative experiences with Zen Planner's customer support and billing issues, overall, the software has proven highly beneficial. It resolves issues related to customer interface, workout tracking, client tracking, and client interaction. It has been a huge time-saver and has improved organization for businesses.

Zen Planner is particularly helpful for non-technical users, offering automation functions and birthday emails. Users appreciate the ease of online registration and the reduction in administrative tasks. The software has streamlined billing, membership management, and reporting functions.

Zen Planner's integrated merchant account feature makes payment tracking easier for businesses. It also helps automate prospect flow and reduces manual work for users. By using Zen Planner, businesses can take a paperless approach and benefit from its reporting capabilities for better understanding their performance.

In terms of membership management, users have found Zen Planner to be a valuable tool for growing and managing their businesses. The software offers features like email automation, attendance tracking, and membership management. It has saved users 8-10 hours of employee time per week, resulting in significant cost savings and improved efficiency.

One of the key benefits of Zen Planner is its ability to solve scheduling and payment issues. Users can enable auto-pay for clients and forecast income, allowing them to plan better for their business. The software also provides increased organization and the ability to run monthly reports.

Users appreciate the automated emails that Zen Planner offers for friendly reminders, workout updates, and credit card changes, acting as an admin assistant. It handles various tasks such as billing, member tracking and retention, and pro shop sales.

For fitness clubs and martial arts schools, Zen Planner is particularly valuable for attendance tracking. Users can log attendance through tablets or the mobile app, and the software displays upcoming classes and special events that require registration.

Users also value the desktop site feature that allows them to track their progress by showing the number of classes attended over a certain period. This feature keeps them motivated and engaged in their fitness journey.

Zen Planner is used by small businesses to manage student information, payments, attendance, lead capture, and class schedules. Users find it cost-effective and appreciate the continuous addition of new features that enhance their experience with the software. Overall, Zen Planner has proven to be a reliable solution for businesses, helping them save time, improve organization, and manage their operations more efficiently.

User-Friendly and Easy-to-Use: Users consistently mentioned that Zen Planner is a simple, user-friendly, and easy-to-use software. Many reviewers appreciated how it made it easy to perform tasks and manage their yoga studio, gym, or fitness business. Some users even found the software to be more efficient than other options they had tried.

Exceptional Customer Support: The exceptional customer support provided by Zen Planner was highly praised by users, with many considering it the best in the business. Reviewers found the support staff to be knowledgeable, upbeat, and always ready to help. They also appreciated the quick and professional responses they received for any issues or questions.

Robust Reporting Feature: Users valued the robust reporting feature of Zen Planner, which allowed them to generate reports on various aspects of their business and target the correct audience for promotions. They found this feature helpful in simplifying their management tasks without overcomplicating things.

Confusing User Interface: Many users have found the user interface of Zenplanner to be confusing and difficult to navigate, with some expressing frustration when switching between their site and the Zenplanner site. They feel that it lacks customization options, has an outdated look, and is not optimized for tablet devices, often resulting in the need to resort back to manual paper processes.

Lack of Automation and Support: Several users have expressed dissatisfaction with the weak waiver system, email templates, and lack of regular updates in Zenplanner. They also mentioned unhelpful customer support. These limitations make it challenging for users to streamline their operations and provide a seamless experience for their customers.

Overwhelming Features and Accessibility Issues: A number of users have found the multitude of options for reports and automations overwhelming at times, with certain tasks requiring unnecessary steps. Additionally, they mentioned that certain functions were not easily accessible in the menus. This complexity can hinder productivity and efficiency when using Zenplanner.

Users have made several recommendations based on their experiences with Zen Planner. Here are the three most common recommendations:

  1. Take the training seriously and set aside time to learn the software. Users have found that investing time in the training and onboarding process has helped them better understand and utilize Zen Planner effectively.

  2. Utilize the help center and chat function for finding answers and reaching out to customer support. Users appreciate the availability of these resources and find them useful in resolving issues and getting assistance when needed.

  3. Consider Zen Planner for businesses in the health and wellness industry, such as gyms, spas, martial arts schools, fitness gyms, cheer gyms, etc. Many users recommend Zen Planner specifically for these types of businesses, suggesting that it effectively caters to their needs.

It's important to note that these recommendations are based on user experiences and may vary depending on individual preferences and requirements.

Attribute Ratings

Reviews

(1-1 of 1)
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Sanjit Mandal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have a small karate school of about 50 students and I manage the entire operation. I needed something where I could manage every student, their payments, and attendance. I also needed to manage lead capture from the website, and the class schedule. I needed one platform to help me manage everything, and this was the best for me. I tried a few others and researched many, but this one had the most bang for the buck and they are always adding new features.
  • Easy to use interface
  • Payment processing is easy for classes or for a small retail shop.
  • The free integrated mobile website is great for everyone to check out the calendar and even sign and pay from within it.
  • I can also send emails right from the platform when I need to connect with a student.
  • The kiosk (attendance) interface seems to be lagging.
  • A stronger android app.
If someone is looking for a seamless way to manage their fitness operations, this works very well without all of the extra costs of other software. It has many features I'm not even using like automation. I know many schools who want to grow will need this feature. If someone wants to track their students, payments, sell products, and/or have an active online calendar, this will be great!
  • Saves me time in using a paper attendance record sheet.
  • Payments are automated, no need to request checks or payments from anyone. Emails are sent out if a payment fails.
  • I can keep track of 10, 20, 30, or even 50 students using this platform.
I switched from Mindbody because their costs were adding up, and I wanted to have the ability to have the students log in to track attendance. If I wanted a certain feature, I had to upgrade, then downgrade if I wasn't using it. ZenPlanner is paid by the number of students, not features, so the pricing is simpler.
1
Just me. I use Zen Planner for signing people up, monthly tuition billing, some emails, scheduling classes, and attendance.
  • Lead capture from the website.
  • Zen Planner can also host websites that work with the software, they are great!
  • I can see when students haven't attended class in a while and reach out to them.
  • Signing up for an event, dinner party, special seminar, etc.
  • Automation, checking with students about their experience at the dojo.
No questions about that, I'm with Zen Planner for a while! They have everything I need and more.
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