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Zenoti

Zenoti

Overview

What is Zenoti?

Zenoti is a cloud software used by spas, salons, med spas, yoga and fitness studios to grow and manage their business. Zenoti includes scheduling, a POS system, and its centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting…

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Recent Reviews

TrustRadius Insights

Zenoti is a powerful software that streamlines systems and offers a range of features to enhance various aspects of business operations. …
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Pricing

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What is Zenoti?

Zenoti is a cloud software used by spas, salons, med spas, yoga and fitness studios to grow and manage their business. Zenoti includes scheduling, a POS system, and its centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps.…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Zenoti?

Zenoti is a cloud software used by spas, salons, med spas, yoga and fitness studios to grow and manage their business. Zenoti includes scheduling, a POS system, and its centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps.

Zenoti Mobile aims to bring simplicity to the complexity of running a spa, including a system for staff and tools also to elevate the customer experience, with built-in marketing features help keep the appointment book full.

Zenoti's enterprise platform is designed for the multi-location business with reporting and corporate level controls. Other Zenoti features include digital consultation forms, inventory management, and enterprise custom reporting.

Zenoti Features

  • Supported: Analytics & Reporting: Supports strategic decisions for growth with a full overview of business data.
  • Supported: Appointments & Booking: Keep appointment book full and providers and guests happy.
  • Supported: Billing & Payments: Provides a convenient checkout experience with touchless payment options.
  • Supported: Business Management: Simplifies day-to-day operations.
  • Supported: Employees & Payroll: Keeps staff engaged with access to schedules, pay, and commissions.
  • Supported: Feedback & Reviews: Guest feedback and online reputation management.
  • Supported: Marketing & Sales: Drives revenue and retention with branded touchpoints.
  • Supported: Mobile Solutions: Offers a seamless, modern experience for guests in store and at home.
  • Supported: Rewards & Loyalty Programs: Makes each guest feel special with flexible offers and rewards.

Zenoti Screenshots

Screenshot of Admin Dashboard InterfaceScreenshot of Front Desk InterfaceScreenshot of SmartKartScreenshot of Advanced Marketing DashboardScreenshot of Advanced MarketingScreenshot of Zenoti ReportsScreenshot of Zenoti ReportsScreenshot of Business Metrics DashboardScreenshot of Zenoti Feedback DashboardScreenshot of Provider Utilization DashboardScreenshot of Top-line and Traffic Trends DashboardScreenshot of Appointment BookScreenshot of Forms Review for Medical SpasScreenshot of Employee Attendance Report

Zenoti Video

Zenoti Integrations

Zenoti Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAsia, Middle East, Australia and New Zealand, Europe, North America.
Supported LanguagesEnglish is primary language. Data in the system is supported in most languages (e.g. Chinese is not supported)

Zenoti Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zenoti is a powerful software that streamlines systems and offers a range of features to enhance various aspects of business operations. Users appreciate the convenience of checking out customers in one step, saving time and creating a seamless experience. The text feature allows users to effortlessly communicate with clients and ensure accurate appointment management. One of the standout features is Zenoti's electronic medical records, which has proven to be a significant time-saver for users. Additionally, the payroll report simplifies payroll processing, making it more efficient for businesses. Overall, reviewers have praised Zenoti as a valuable tool that provides shop owners with greater control and revenue stream options.

Customization is another area where Zenoti excels. Users find that the software's customization options surpass those of any other software they have used before. This flexibility allows businesses to tailor the platform to their unique needs and preferences. Furthermore, Zenoti's constant updates alleviate concerns about POS system and booking platform crashes, ensuring smooth operations for users.

Zenoti covers a wide range of functionalities that greatly benefit businesses across various industries. Some of these include memberships management, loyalty points tracking, website management, online booking, marketing discounts, and campaigns. The automated booking and marketing features drive rebookings and provide valuable data analysis for businesses to optimize their strategies.

One particular area where Zenoti stands out is scheduling and booking. Users praise these features as immensely helpful in managing appointments efficiently. By integrating all systems into one smart platform, Zenoti proves to be a game changer for users who appreciate having everything they need in one place.

Online booking and text message marketing are two notable capabilities that significantly improve marketing efficacy for users. These features enable businesses to reach clients easily and efficiently while enhancing customer experience. Furthermore, Zenoti's comprehensive platform combines scheduling, communication, marketing, record-keeping, and payment processing into one integrated solution.

The software's payment processing capabilities have been highly valued by users who appreciate its ease of use and the ability to handle transactions seamlessly. Additionally, Zenoti's online booking feature fills gaps in businesses' operations, making the overall process smoother for both staff and customers.

Zenoti also offers a range of features that contribute to improving business performance. The custom report feature is particularly noteworthy as it saves users hours of work by exporting revenue data for accounting purposes.

While many users have had positive experiences with Zenoti, there have been some who encountered issues or had poor and costly experiences with the software. It's important for potential users to consider all feedback when making their decision.

Overall, Zenoti has proven to be a reliable and efficient platform for businesses across industries. From its robust scheduling and booking features to its marketing capabilities and centralized data management system, Zenoti helps businesses streamline operations, improve customer experience, and drive revenue growth. While there have been some negative experiences reported by users, the continuous improvements made by the Zenoti team indicate a commitment to addressing these concerns and providing an exceptional user experience.

User-Friendly Interface: Users appreciate Zenoti's user-friendly interface, which has been praised by many reviewers. They find the interface intuitive and simple to use, even for those who are not tech-savvy.

Reports Feature: The reports feature in Zenoti is highly valued by users, as mentioned by several reviewers. They find it helpful for payroll management and tracking clients and trends. Users appreciate the availability of a wide range of reports that provide valuable insights into various aspects of their business.

Booking System: Zenoti's booking system has received high praise from users, as stated by multiple reviewers. They find it easy for both clients and staff to book appointments, streamlining check-in/check-out processes and scheduling. Many users have mentioned how this feature makes their day-to-day operations more efficient.

Expensive Pricing: Many users have expressed their dissatisfaction with Zenoti's pricing, considering it to be on the higher side. The additional costs for custom forms and the requirement to pay in full before going live have been major pain points for some customers.

Difficulties with Data Migration and Onboarding: A significant number of users have faced challenges during the data migration and onboarding process. They have reported instances of crucial data being migrated incorrectly, causing disruptions in their operations. Some users have also mentioned that the onboarding teams lacked enthusiasm and failed to provide adequate support.

Complicated User Experience: Users frequently highlight the complicated nature of Zenoti's user experience. They find it challenging to make simple changes or navigate through the system smoothly. The lack of empathy in the user interface adds to their difficulties, making it a frustrating experience overall.

Users have made several recommendations based on their experiences with Zenoti. The most common recommendations are as follows:

  1. Keep backups of important information: Several users recommend keeping backups of consents, photos, and treatment notes when using Zenoti to avoid any potential loss of patient treatment and information.

  2. Be prepared for system changes and custom requests: Users suggest being prepared to make system changes and custom requests when using Zenoti. This indicates that the platform may require some level of customization to meet specific business needs.

  3. Consider Zenoti for med spas and salons: Many users recommend Zenoti, particularly for med spas and salons. They find it beneficial for streamlining operations in busy environments, such as booking and checking out guests. This highlights Zenoti's potential to improve efficiency and enhance customer service in these specific industries.

It is worth noting that while some users highly recommend Zenoti for its ease of use and navigation compared to other platforms like Millennium, there are also a few users who suggest exploring alternative booking platforms if possible.

Reviews

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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have created a small spa with a place to eat where collaborators, workers, freelancers and also some clients can relax while waiting or in the case of workers after their day, opt for the benefit of relaxation in the SPA, it is a form of gamification to reward goals fulfilled of them actually. Zenoti has allowed, at a low cost, to organize schedules and departures, keeping a more formal record of the people who enter all this at a low cost.
  • The adaptability of memberships, they offered membership functions that rivaled those of much more expensive alternatives to booking software, i would say that customer service is satisfactory.
  • Extensive information about the support team, it is very good and I have 24/7 monitoring it is really great.
  • The system is solid, intuitive, you can see exactly who is the person who booked your stay, we believe that the alerts also help a lot.
  • It is something specific but I would like there to be something that would warn when a collaborator had a punishment and is not accredited to enter due to bad behavior etc, something that would warn me that access is not allowed because this has happened and it has not been possible to prevent .
Exactly the program is designed for spa industries or markets that are specifically dedicated to reservations, but we have shown that it can also have a great contribution for small internal spas in companies that need organization, its price is accessible, it gives order and administration, formality which is what we want to show in our company. Thanks Zeneti our collaborators are happier.
  • Quality.
  • Good support.
  • Stability.
  • Great intuitive design.
  • We will see the real return on investment in 3 more months.
  • Employees have been happier and calmer mentally as there is a clear order of reservations and schedules.
  • The administration and I are able to do comprehensive and sophisticated data measurement. It has saved us time.
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