Name: Zenoti
Rating: 7.2 (10 reviews)
Author: Zenoti

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Data Discovery and Visualization

Digital Rights Management (DRM)

Document Management

Enhanced 911 (E911)

Enterprise Generative AI

Integrated Workplace Management (IWMS)

Payment Facilitation

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Monitoring

HR Management

Payroll

Recruitment Agency

Stock Option Plan Administration

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Application Performance Management (APM)

Cloud Migration

Cloud Storage

DevSecOps

Firewall

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Product Implementation Services

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Engagement

Content Management

Cross-Channel Campaign Management

Email Marketing

Email Testing

Employee Advocacy

Enterprise Marketing Management

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

User and Entity Behavior Analytics (UEBA)

Security

Camp Management

Digital Forensics

Estate Planning

Vertical-Specific

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### Booking and Appointments
Users consistently praise Zenoti for its efficient booking and appointment features, citing ease of scheduling, clear appointment visibility, and user-friendly interfaces. The system's ability to streamline booking processes, send timely reminders, and facilitate online bookings has garnered positive feedback from businesses across various industries. While some users have noted minor issues such as slow system performance or room for improvement in certain functionalities, the overall sentiment remains favorable towards Zenoti's booking and appointments capabilities.

### Client Management
Users consistently praise Zenoti's client management capabilities. They highlight the ease of booking appointments, managing schedules, and processing payments. Clients appreciate the convenience of receiving appointment confirmations and reminders, which enhances their overall experience. The system's ability to search for patients, set up appointments, and apply discounts efficiently is also well-received. Additionally, users value the system's feature that allows for segmenting clients based on past services, enabling personalized offers and communication strategies. Zenoti's client management functionality streamlines processes, reduces workload, and improves efficiency for employees, ultimately leading to enhanced client satisfaction.

### Marketing and Communication
Users consistently praise Zenoti's robust marketing and communication features. They appreciate the platform's ability to streamline email and SMS campaigns, as well as its intuitive text communication system. Reviewers highlight the effectiveness of Zenoti's marketing services, including lead generation, CRM integration, and targeted campaigns. The platform's smart marketing capabilities, such as personalized offers based on past services, are particularly well-received. Additionally, users value the ease of segmenting clients for tailored marketing efforts and the convenience of contacting clients via text messages. Zenoti's comprehensive marketing tools and efficient communication channels contribute significantly to enhancing user experience and driving business growth.

### Reports and Analytics
Users consistently praise Zenoti's robust reports and analytics capabilities, highlighting the extensive range of customizable reports available. The platform's ability to generate detailed financial reports, performance metrics, and KPI reports is particularly lauded by users. While some users mention minor issues such as load times for reports and the need for more video tutorials to understand complex reports, overall, Zenoti's reports and analytics functionality is regarded as a valuable asset for businesses seeking in-depth insights and data analysis.

### Staff and Team Management
Users consistently praise Zenoti's staff support and team management capabilities. They highlight the platform's robust training resources for staff, ease of communication with support teams, and the continuous updates that enhance team efficiency. While some users initially found the system to be complex, they appreciate the proactive approach of Zenoti's team in guiding them through the learning curve. The general sentiment is that Zenoti excels in providing comprehensive tools and support for effective staff and team management.

### Inventory Management
While some users appreciate Zenoti's inventory tracking improvements and better commission and sales monitoring, others find the system's inventory module to be lacking. There are concerns about the complexity of the inventory management system, especially for single-location businesses. Users have reported issues with inventory reconciliation and the cumbersome nature of multi-store transactions and customizable columns. Despite some positive feedback on inventory tracking enhancements, there is a notable sentiment of dissatisfaction and room for improvement in Zenoti's inventory management capabilities.

### Online Presence and E-commerce
User feedback on Zenoti's online presence and e-commerce functionalities varies widely, with some praising its user-friendly interface and online booking capabilities, while others express frustration with issues like data migration and online booking difficulties. While some users appreciate the convenience of online booking and the ability to sell gift vouchers online, others highlight challenges such as slow online support and limited customization options for loyalty points and branding. Despite mixed reviews, Zenoti's online presence and e-commerce features seem to offer a range of functionalities that cater to different business needs, albeit with room for improvement in certain areas.

### Customer Support and Services
Users consistently praise Zenoti's customer support and services capabilities. The support team's responsiveness and willingness to go the extra mile have garnered positive feedback from users. While some users have noted occasional delays in resolving complex issues, overall, the support team's dedication to assisting users efficiently shines through in the reviews. Additionally, users appreciate the availability of online resources such as articles and classes, which further enhance the support experience. Despite some minor challenges, the general sentiment leans towards a positive view of Zenoti's customer support and services.

Users have made several recommendations based on their experiences with Zenoti. The most common recommendations are as follows:

1. Keep backups of important information: Several users recommend keeping backups of consents, photos, and treatment notes when using Zenoti to avoid any potential loss of patient treatment and information.

2. Be prepared for system changes and custom requests: Users suggest being prepared to make system changes and custom requests when using Zenoti. This indicates that the platform may require some level of customization to meet specific business needs.

3. Consider Zenoti for med spas and salons: Many users recommend Zenoti, particularly for med spas and salons. They find it beneficial for streamlining operations in busy environments, such as booking and checking out guests. This highlights Zenoti's potential to improve efficiency and enhance customer service in these specific industries.

It is worth noting that while some users highly recommend Zenoti for its ease of use and navigation compared to other platforms like Millennium, there are also a few users who suggest exploring alternative booking platforms if possible.

Expensive Pricing: Many users have expressed their dissatisfaction with Zenoti's pricing, considering it to be on the higher side. The additional costs for custom forms and the requirement to pay in full before going live have been major pain points for some customers.

Difficulties with Data Migration and Onboarding: A significant number of users have faced challenges during the data migration and onboarding process. They have reported instances of crucial data being migrated incorrectly, causing disruptions in their operations. Some users have also mentioned that the onboarding teams lacked enthusiasm and failed to provide adequate support.

Complicated User Experience: Users frequently highlight the complicated nature of Zenoti's user experience. They find it challenging to make simple changes or navigate through the system smoothly. The lack of empathy in the user interface adds to their difficulties, making it a frustrating experience overall.

User-Friendly Interface: Users appreciate Zenoti's user-friendly interface, which has been praised by many reviewers. They find the interface intuitive and simple to use, even for those who are not tech-savvy.

Reports Feature: The reports feature in Zenoti is highly valued by users, as mentioned by several reviewers. They find it helpful for payroll management and tracking clients and trends. Users appreciate the availability of a wide range of reports that provide valuable insights into various aspects of their business.

Booking System: Zenoti's booking system has received high praise from users, as stated by multiple reviewers. They find it easy for both clients and staff to book appointments, streamlining check-in/check-out processes and scheduling. Many users have mentioned how this feature makes their day-to-day operations more efficient.

Zenoti is a powerful software that streamlines systems and offers a range of features to enhance various aspects of business operations. Users appreciate the convenience of checking out customers in one step, saving time and creating a seamless experience. The text feature allows users to effortlessly communicate with clients and ensure accurate appointment management. One of the standout features is Zenoti's electronic medical records, which has proven to be a significant time-saver for users. Additionally, the payroll report simplifies payroll processing, making it more efficient for businesses. Overall, reviewers have praised Zenoti as a valuable tool that provides shop owners with greater control and revenue stream options.

Customization is another area where Zenoti excels. Users find that the software's customization options surpass those of any other software they have used before. This flexibility allows businesses to tailor the platform to their unique needs and preferences. Furthermore, Zenoti's constant updates alleviate concerns about POS system and booking platform crashes, ensuring smooth operations for users.

Zenoti covers a wide range of functionalities that greatly benefit businesses across various industries. Some of these include memberships management, loyalty points tracking, website management, online booking, marketing discounts, and campaigns. The automated booking and marketing features drive rebookings and provide valuable data analysis for businesses to optimize their strategies.

One particular area where Zenoti stands out is scheduling and booking. Users praise these features as immensely helpful in managing appointments efficiently. By integrating all systems into one smart platform, Zenoti proves to be a game changer for users who appreciate having everything they need in one place.

Online booking and text message marketing are two notable capabilities that significantly improve marketing efficacy for users. These features enable businesses to reach clients easily and efficiently while enhancing customer experience. Furthermore, Zenoti's comprehensive platform combines scheduling, communication, marketing, record-keeping, and payment processing into one integrated solution.

The software's payment processing capabilities have been highly valued by users who appreciate its ease of use and the ability to handle transactions seamlessly. Additionally, Zenoti's online booking feature fills gaps in businesses' operations, making the overall process smoother for both staff and customers.

Zenoti also offers a range of features that contribute to improving business performance. The custom report feature is particularly noteworthy as it saves users hours of work by exporting revenue data for accounting purposes.

While many users have had positive experiences with Zenoti, there have been some who encountered issues or had poor and costly experiences with the software. It's important for potential users to consider all feedback when making their decision.

Overall, Zenoti has proven to be a reliable and efficient platform for businesses across industries. From its robust scheduling and booking features to its marketing capabilities and centralized data management system, Zenoti helps businesses streamline operations, improve customer experience, and drive revenue growth. While there have been some negative experiences reported by users, the continuous improvements made by the Zenoti team indicate a commitment to addressing these concerns and providing an exceptional user experience.

Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

Starter

Accelerate

Ultimate

Ultimate Plus

Free

Accelerate Pro

Scale Pro

Growth Pro

Zenoti

Membership Management Software automates tasks associated with running gyms, clubs, yoga studios, salons, spas, or instructional studios. It combines these tasks into a single business management platform that encompasses marketing, payment processing, and scheduling.

Membership Management

Likelihood to Recommend

Usability

<div>The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. </div><div><br></div><div>With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move.  </div><div><br></div><div>In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data.</div>

how Zenoti helps take businesses from good to great

QuickBooks Online

Paychex

Flex

Owner

Zenoti 2024-07-20 17:50:19

Zenoti 2022-10-19 11:07:19

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Membership Management Software

We are a massage therapy business. Zenoti's platform handles almost all of our customer facing business functions including booking appointments, providing our customers with a mobile app to book online, payment processing, gift certificates, internal reporting, calculating payroll and customer marketing through email or SMS. 

The Zenoti platform can be tailored for the your individual business needs through a vast array of options and controls in the system. We converted from another large provider just over a year ago and we have found Zenoti to be very responsive to our needs and continues to aggressively invest in their technology, especially AI. I would highly recommend investigating their solutions for you business as well.

Appointment Management
Marketing
Point of Sale
Client Communications, SMS messaging
Online Booking and Online Gift Certificates

A few minor limitations using the calendar to book appointments.
Display which therapists are available when customers are booking online.
A few minor usability improvements in the point of sale.

Built in marketing features help to boost bookings
Built in features to help sell Add-ons.

We have created a small spa with a place to eat where collaborators, workers, freelancers and also some clients can relax while waiting or in the case of workers after their day, opt for the benefit of relaxation in the SPA, it is a form of gamification to reward goals fulfilled of them actually. Zenoti has allowed, at a low cost, to organize schedules and departures, keeping a more formal record of the people who enter all this at a low cost.

The adaptability of memberships, they offered membership functions that rivaled those of much more expensive alternatives to booking software, i would say that customer service is satisfactory.
Extensive information about the support team, it is very good and I have 24/7 monitoring it is really great.
The system is solid, intuitive, you can see exactly who is the person who booked your stay, we believe that the alerts also help a lot.

It is something specific but I would like there to be something that would warn when a collaborator had a punishment and is not accredited to enter due to bad behavior etc, something that would warn me that access is not allowed because this has happened and it has not been possible to prevent .

Quality.
Good support.
Stability.
Great intuitive design.

We will see the real return on investment in 3 more months.
Employees have been happier and calmer mentally as there is a clear order of reservations and schedules.
The administration and I are able to do comprehensive and sophisticated data measurement. It has saved us time.

Zenoti

Overview

What is Zenoti?