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ZoomSphere

ZoomSphere

Overview

What is ZoomSphere?

ZoomSphere is a social media management platform that helps 7000+ customers across the world manage all their social media interactions including social listening, publishing and reporting.According to the vendor, ZoomSphere has been created keeping medium and scaling teams in mind…

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Recent Reviews

TrustRadius Insights

ZoomSphere is a valuable tool for managing multiple social media platforms and accounts in one place, as expressed by many users. It …
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Reviewer Pros & Cons

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Pricing

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What is ZoomSphere?

ZoomSphere is a social media management platform that helps 7000+ customers across the world manage all their social media interactions including social listening, publishing and reporting. According to the vendor, ZoomSphere has been created keeping medium and scaling teams…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zoomsphere.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ZoomSphere?

ZoomSphere is a social media management platform that helps 7000+ customers across the world manage all their social media interactions including social listening, publishing and reporting.

According to the vendor, ZoomSphere has been created keeping medium and scaling teams in mind making it super collaborative to use. One of the USP's of ZoomSphere is that we do not require head counts on how many users you have or how many profiles you connect or how many likes and followers you have on your social media accounts.
What further differentiates us from the rest is a dedicated Customer Success Manager and priority support for all our customers.

The company is always working on adding new innovative features which would make the lives of our customers as social media managers easier.

They believe in the culture of best customer service starts by giving the best training and support to their own customers.

ZoomSphere Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: YouTube

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

ZoomSphere Screenshots

Screenshot of ZoomSphere workspace interface.Screenshot of ZoomSphere publishig calendar.Screenshot of Publishing calendar in post detail with real previews of all social media posts.

ZoomSphere Competitors

ZoomSphere Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, Spanish, Czech, Slovak

ZoomSphere Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ZoomSphere is a valuable tool for managing multiple social media platforms and accounts in one place, as expressed by many users. It allows users to effectively organize and schedule team tasks and work plans, streamlining the workflow and increasing productivity. Users appreciate the platform's time-saving features, such as the ability to filter specific content and access all social media data in one centralized location. This feature is especially useful for marketing departments, as it enables them to efficiently check and confirm social network activities. Additionally, ZoomSphere provides an overview of company profiles and fans/subscribers, saving time and allowing for more strategic and creative activities. Furthermore, users find ZoomSphere to be highly effective in collaboration within teams and agencies, making it a valuable asset for various brands and subsidiaries within organizations. The software's ease of use and excellent customer support services have also received positive feedback from users. Overall, ZoomSphere serves as a comprehensive tool for managing social media content, organizing work processes, and facilitating clear channels for feedback.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ZoomSphere for social media managemet - content creation, reporting, analytics, looking at competitors and for workflow management. We do not use ZoomSphere for customer care.

We needed to have almost everything for social media in one tool and we found out that ZoomSphere suits our needs.

We use ZoomSphere for all our brands / subsidiaries.

ZoomSphere is effective tool for collaboration within the bank, within the agency. It is really easy to use it.
  • Content Creation and Publishing
  • Analytics and Reporting
  • Workflow management
  • Community Management
  • Viewable backlog or product roadmap
ZoomSphere is suited for all companies - from small to big, for one brand or more brands within company. With ZoomSphere you can leverage your social media presence - but you need to use lot of apps ZoomSphere has.

I think that ZoomSphere is not suited for company that want to use ZoomSphere for only one purpose, for example content creation and publishing. There are plenty of ways how to use ZoomSphere more complex.
Listening/monitoring
N/A
N/A
Publishing (3)
80%
8.0
Content planning and scheduling
80%
8.0
Audience targeting
70%
7.0
Workflow management
90%
9.0
Engagement
N/A
N/A
Marketing (1)
90%
9.0
Content marketing
90%
9.0
Channel coverage/integration (5)
84%
8.4
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
80%
8.0
Instagram
70%
7.0
YouTube
70%
7.0
Reporting/analytics (3)
83.33333333333334%
8.3
Campaign success analytics
80%
8.0
Real-time tracking
70%
7.0
Competitor analysis
100%
10.0
Account management (2)
85%
8.5
Role-based user permissions & privileges
100%
10.0
Mobile access
70%
7.0
  • Possitive effect into measure all awareness effects on social channels
  • Time effectiveness
  • Faster workflow management and realtime communication
We see ZoomSphere as a better option than Kontentino. They are almost the same in way you can use the tool, but ZoomSphere has better UI and UX and also customer service. We also know that pricing levels are better with ZoomSphere than Kontentino.

But both tools are quite awesome for social media management. Just book a demo, have a trial and you will see by yourself.
There is always a space for improvement, but overall I see ZoomSphere as a valuable partner and tool for our business on social media.
Maybe in a future rest of the apps in tool (community management, social media listening,...) will be on a same level as competitors and we will use only one tool for whole social media management. But if not, ZoomSphere is still awesome for the most of it.
Whenever I contacted customer service, I had a great response within minutes. Sometimes was not easy to solve, but somehow we figured it out.
I would like to reccommend more proactive communication with clients regarding product roadmap, for example "In 1Q we will launch XY,..."
Client should know that before implementation - client can prepare for news, client can test something,...
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