Likelihood to Recommend XpertHR is well suited to providing a good starting point for introducing a new policy or reviewing an existing one. The content organization helps reduce the risk of overlooking relevant considerations. A section on Trending topics provides a helpful prompt to keep current on current issues. The regular email alerts are sound, too, flagging up new resources.
Read full review Perhaps well-suited in enterprise agreements where many users need access to many areas, and a giant contract is cost effective. This was a good company to work with as a student and instructor where value was not my specific concern. I cannot speak to the value paid by the responsible party in that context.
Read full review Pros Template policies are perfect, up to date and read very well The manager training sections are great as you can build them into your own sessions and provide accurate answers Their themed packs are excellent resources when you are venturing into new guidance, for example supporting menopause in the workplace Read full review Public Records Research Inventory of case, laws, and legal precedents to research Showing good vs. bad case law based on court decisions Read full review Cons The employment law service is a bit too basic. The lawyer often gives you very basic or scripted advice that is not tailored to the situation needed The functionality search sometimes is not great. You risk getting lost between hundreds of articles without finding what you really need Sometimes the articles are too lengthy and you only need a very quick response Read full review Some functions/features may seem less familiar if you are used to other platforms Certain resources are not the very best (and are available on other engines) Costly! Read full review Likelihood to Renew The site is constantly being updated and the alerts I receive on new or changing things have helped me stay ahead of changing laws.
Read full review Usability The website is so easy to use and navigate through. I check this website weekly on the states i am responsible for and it is so well organized to quickly find those states. I also use this to check up on information with policies and laws i run into and all the information is quick and easy to find
Read full review The specific product ordered was fine, but it was far too easy to mindlessly incur ancillary charges without warning. This is much less user friendly than other, similar providers of services such as LexisNexis. The Thomson Reuters Westlaw experience is not intuitive when compared to other, similar providers and ended up being less cost effective.
Read full review Reliability and Availability It is almost always available when I need it. I have only ran into 2 situations where i received an error message and could not get logged in but was told this was a widespread issue that would quickly be resolved
Read full review Performance Everything loads quickly and is exactly where i need it to be. I like how the sidebar breaks down different sections of policies for each state to help me find what i am looking for or gives suggestions or documents to review that may also be helpful
Read full review Support Rating I reached out to Brightmine support when i could not get logged in and i received a personal response within hours that was very helpful! I love that it was a real person and not automated. This type of support makes me feel that their support team truly cares about getting issues fixed timely
Read full review I was passed around like a hot potato and nameless responders were somewhat disrespectful and "snippy." There was no offer to resolve the issue I complained about, and I was basically made to feel as though I was lying about the problem. The solution was easy: fix my customized home screen to remove the possibility of wandering into a non-subscription area. This fix was never offered or pursued. Instead, I was offered the option of signing up for additional services.
Read full review Online Training The people on the call training us were very friendly and knowledgeable! They helped me learn of new tabs for finding templates to create new trainings to update departments on policies and procedures. It also has great excel sheets so i can see side by side differences between states regarding different laws and compensation changes.
Read full review Implementation Rating I already knew how to use it so did not need support with this
Read full review Alternatives Considered I have not directly used it but used it by passing on questions and queries to my HR network to obtain their advice. Often I felt that they do not provide direct advice to directly address my concerns or queries but more generic feedback that might be applicable or not. I think their advice often provides multiple and vague outcomes but not tailored to the outcome the business wants
Read full review We considered switching to
Bloomberg Law because of the contractual provisions with Westlaw but ultimately decided to stay. The cost of getting out of the contract term was cost-prohibitive and left us with no choice.
Read full review Contract Terms and Pricing Model i was not part of the discussion
Read full review Scalability WE only use it in HR but, I have no doubt that it could be scaled across other sites / teams.
Read full review Return on Investment saves so much valuable time when updating policies which is huge as we have a small team and time is limited. Normally, it saves time on hours or research as you can find it all on the site, including salary review data. Reduces the cost of using employment lawyers all the time for policy updating and other advice. It's like a one-stop shop that enables the user to find everything they need on a multitude of topics with extensive information that requires minimal time by the user, but to search for that information individually would take hours, if not days, in some cases. Read full review Positive return by making legal research more efficient. Cost more to use however saves time and allows for more work to get done. Read full review ScreenShots