Overview
What is CallMiner Eureka?
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding…
Good product but accuracy is sometimes off.
CallMiner Eureka makes my job easy
CallMiner Eureka: Overview
Eureka!
Pricing
What is CallMiner Eureka?
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is CallMiner Eureka?
CallMiner Eureka Videos
CallMiner Eureka Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews and Ratings
(13)Community Insights
- Recommendations
Users commonly recommend several improvements for CallMiner. First, they suggest fixing the issues related to data searching and loading time, aiming to enhance the speed and efficiency of these processes. Second, users recommend adding the option to export raw data in Binary format, which can lead to faster results and smoother analysis. This feature would enable users to obtain insights more efficiently. Lastly, users emphasize the importance of having dedicated staff and expertise to fully leverage the Speech Analytics portion of CallMiner. Having specialized personnel who can extract valuable insights from call center transactions is seen as vital for improving business performance. Additionally, users find CallMiner to be a valuable investment that pays for itself over time. They recommend exploring hidden insights in call center transactions, attending demos at industry events, leveraging advice from other users, and having a clear roadmap for effective use of the software. Persistence, dedication, thorough documentation, correct metadata input, and planning for future business goals are also recommended to make the most out of CallMiner's capabilities.
Attribute Ratings
Reviews
(1-5 of 5)Excellent Calls and Project Communication Management Software and the Most Effective Scheduling Platform.
- It was easy tracking of various conversations.
- Reports are effective.
- Easy to collect data insights.
- Technical help to be advanced.
- Deep setting requires an experienced Engineer.
- Interface looks complicated to new users.
- The features for effective reports creation.
- Data integration functions.
- Powerful call and data management features.
- Collaboration solution.
- Easy to engage with customers.
- Effective project communication platform.
- Easy to provide reports and also manage contacts list.
Good product but accuracy is sometimes off.
- Reporting
- Sentiment analysis
- Trending
- Accuracy
- Customer Service
- Customer satisfactions
- Marketing
- It allowed us to supplement the QA program to improve customer experience
- It allowed us to better market products to our customers.
CallMiner Eureka makes my job easy
- Intent scoring
- Custom User Dashboards
- Drill down to each touchpoint experience
- The quality of the playback could be improved
- The options for expanding the dashboard metrics
- Allowing for users to share details
- Reporting is great
- Ease of use, fast to get up and running
- Procing is very good compared to the competition
- Positive - quickly find any customer issues
- Positive - able to reward call center reps with top performance
- Positive - cost savings from our previous process
CallMiner Eureka: Overview
- Customization: Can be tailored to any organization's needs.
- Open: APIs allow for export of data into other systems (CRM, BI tools, etc.).
- Visual: Visualizations allow users to make quick decisions based on trends, findings, etc.
- Admin tools such as integration/ingestion tracking.
- Reduced churn
- Improved sales effectiveness
- Agent oversight
- WFH management
- Marketing automation
Eureka!
- User-friendly interface
- Great reporting
- High customization
- More accurate transcripts.
- Faster loading times in the application.
- More effective coaching sessions with agents.