Overview
What is Kaption?
Kaption is an AI-powered analytics platform that aims to optimize and enhance websites for businesses of various sizes. According to the vendor, Kaption offers a range of features that help businesses understand customer interactions, collect feedback, and improve the digital experience. The platform...
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- Tech Details
What is Kaption?
Kaption is an AI-powered analytics platform that aims to optimize and enhance websites for businesses of various sizes. According to the vendor, Kaption offers a range of features that help businesses understand customer interactions, collect feedback, and improve the digital experience. The platform is designed to cater to industries such as e-commerce, SaaS companies, marketing agencies, financial services, and the travel and hospitality industry.
Key Features
CX Analytics: According to the vendor, Kaption provides event analytics that assist businesses in understanding customer interactions and behavior on their websites or applications.
Feedback: Kaption offers forms and surveys to collect customer feedback, which the vendor claims can provide insights into customer satisfaction and Net Promoter Score (NPS).
Intelligence: The vendor states that Kaption allows users to create custom dashboards to visualize and analyze key metrics and data relevant to their business.
Know Your Customer: Kaption provides tools to collect and analyze user feedback, which the vendor asserts can help businesses gain a deeper understanding of their customers.
Digital Experience: According to the vendor, Kaption offers session replay and heatmaps to visualize user interactions with websites and applications, enabling businesses to identify areas for improvement.
Track Clicks and Scrolls: Kaption tracks user clicks, scrolls, and other interactions, providing insights into how users utilize websites or applications, as claimed by the vendor.
Debug Problems: Kaption helps businesses identify and debug problems by tracking errors and associating them with issues in the customer experience, according to the vendor.
Visualize Everything: The vendor states that Kaption's customizable dashboards enable businesses to visualize and analyze key metrics and data, reducing reliance on external tools.
Recognize Excellence: Kaption's workforce attribution feature aims to help businesses recognize team members who deliver excellent customer experiences, according to the vendor.
Visualize Performance: The vendor claims that Kaption's team attribution and scorecard metrics enable businesses to evaluate and visualize team performance.
Kaption Features
- Supported: Dashboards: Make complex data comparisons, view trends, measure goals, improve and iterate.
- Supported: Real-Time Data: Proactively monitor user experience, and find issues.
- Supported: A/B Analytics: Create tests that show what text creates the best results.
- Supported: Session Replays: See where users get stuck, increase conversion rates, and debug products faster with metadata.
- Supported: Live Heatmaps: Visualize user engagement with each element on a site and how it affects their behavior.
- Supported: Behavioral Analytics: Use behavioral data, like scrolls and clicks, to enhance traditional metrics like bounce rate and time on site.
- Supported: Bot-Flagging: Optimize and prioritize referrers by flagging bots and detecting fraudulent traffic.
- Supported: Conversion Tracking: Create events and goals to track and visualize macro and micro conversions.
- Supported: Debugging: Darwin triggers events on errors and tracks website vitals over time.
Kaption Screenshots
Kaption Integrations
Kaption Competitors
Kaption Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |