Web Analytics Tools
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Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category…
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Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close…
Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category…
Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked…
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Piano Analytics, formerly AT Internet, provides digital analytics to help customers measure their audience, optimise their digital performance and create value. From data collection to exploration, activation, and the sharing of actionable insights, the Piano Analytics Suite is designed…
Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers…
Parse.ly is a content optimization platform for online publishers. It provides in-depth analytics and helps maximize the performance of the digital content. It features a dashboard geared for editorial and business staff and an API that can be used by a product team to create…
MozPro , from Moz in Seattle, Washington, is an SEO platforms for tracking the performance of all inbound marketing efforts comprehensively. It reveals how content is being shared through social channels and how that drives traffic to a website, and features a broad toolset for search…
FullStory headquartered in Atlanta offers a heat map and session recording / replay application, presented as a digital experience analytics solution that provides on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging…
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
Google Analytics 360 (formerly Google Analytics Premium) is an enterprise-level analytics solution that includes a full service suite of features offering a singular view of the consumer across platforms and devices. It also provides full integration with the Google stack, data-driven…
Kissmetrics is a customer engagement automation platform. This solution includes behavioral analytics, segmentation, and email campaign automation.
WebTrends provides an enterprise web analytics platform and, according to Forrester, has a strong focus on support for mobile and social channels and a very open platform. Webtrends competes directly with Adobe Site Catalyst, IBM Coremetrics. and comScore DigitalAnalytix.
Amplitude Analytics is an analytics platform for mobile and web. It is designed to help organizations segment users and analyze funnels, retention and revenue. Amplitude Analytics helps you achieve actionable insights from customer digital journeys and uses behavioral graphs to…
Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product. IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. Product support was ultimately provided by Acoustic, but the product is not…
Piwik is an open source analytics platform that enables users to measure web and mobile apps as well as intranet portals. It protects the privacy of users through advanced privacy features and its approach to data ownership. Piwik offers On-premises and Cloud deployment options.…
UK company Lead Forensics offers their eponymous platform for lead generation and web analytics.
Segment is a customer data platform that helps engineering teams at companies like Tradesy, TIME, Inc., Gap, Lending Tree, PayPal, and Fender, etc., achieve time and cost savings on their data infrastructure, which was acquired by Twilio November 2020. The vendor says they also enable…
The Siteimprove platform offers tools used to create digital experiences optimized for quality, accessibility, analytics, and SEO. Sitemprove offers content insights and recommendations in a prioritized list to improve the impact of changes. It is available through three solution…
GoSquared provides real-time website analytics to sites of all sizes. The real-time dashboard displays website analytics on an individual visitor basis. The Now App displays concurrent analysis (the visitors who are on your site right now) of your site performance. The Trends App…
Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool…
Serpstat is a platform to manage online visibility. It is for companies that are interested in ranking and business online presence. Serpstat offers 50+ tools for: • Competitor Intelligence. Identifies market players to analyze • Content Marketing. Locates high-quality and ranking…
Web analytics product designed for SMB.s Statistics collected are based on page loads.
Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.
LeadLander is essentially an IP reverse look-up tool. It does a reverse look-up of the IP address to distinguish between corporate visitors and “home/ISP” users. Although having somewhat similar functionality as web analytics products like Google Analytics and WebTrends, it is…
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Learn More About Web Analytics Tools
What are Web Analytics Tools?
Web Analytics Tools are utilized by businesses to track website user activity. By tracking activity, organizations can optimize their content towards the audience demographic they’re marketing to. Web Analytics Tools capabilities have expanded beyond the basic tracking of web usage, and can also be used to analyze interactions across multiple channels, including social media and mobile apps. This expanded approach is sometimes called digital analytics.
Web analytics is an essential component of many software products, with Conversion Tracking being a prominent feature in Web Analytics. Conversion Tracking offers several benefits to businesses, allowing them to measure the success of their marketing efforts and gain insights into user behavior.
By tracking specific actions taken by website visitors or app users, businesses can evaluate the effectiveness of their marketing campaigns. This includes tracking conversions such as purchases, sign-ups, downloads, or form submissions. The data gathered from Conversion Tracking enables businesses to identify which marketing efforts are driving desired actions and optimize their campaigns accordingly.
Different web analytics products offer various ways to implement Conversion Tracking. Some products allow businesses to define and track custom conversion events based on specific user actions. These events can range from simple button clicks to complex multi-step sequences. By setting up these conversion events, businesses can track and analyze the conversion rate for each event, gaining insights into the effectiveness of different user interactions.
Conversion Tracking is a powerful functionality provided by web analytics tools that enables businesses to measure, analyze, and optimize their conversion rates. By understanding user behavior and identifying areas for improvement, businesses can increase conversions and drive revenue growth.
The data from Web Analytics Tools help companies evaluate and improve their online presence. Web Analytics Tools also help businesses focus on and collect the performance indicators needed to attract more visitors, boost sales, increase customer engagement, and improve customer retention. Once the data is collected and analyzed, businesses can focus on improvements such as refining website content, adjusting website design, and reallocating marketing dollars. With these approaches and with the help of Web Analytics Tools, businesses can increase their customer retention as well as appeal to a larger consumer base.
Web Analytics Tools Features
Most Web Analytics Tools products have the following features:
- Individual-level tracking
- Real-time analytics
- A/B testing
- Mobile analytics
- Attribution modeling
- On-the-fly segmentation
- Ecommerce tracking
- Funnel analysis
- Cohort analysis
- Cross-device tracking
- In-page analytics (Session recording, click tracking, mouse tracking, heatmaps)
- Goal conversion tracking
- Event tracking
- Privacy compliance
- On-premise option
- Benchmarking
Web Analytics Tools Comparison
Before purchasing Web Analytics Tools, businesses should consider the following factors:
Customization: Every business aims to get something different from their Web Analytics Tools platform. Businesses should consider Web Analytics Tools that allow them to customize their user collection process to best fit their goal (i.e., more conversions, more web traffic, more user engagement). Some platforms cater to increasing sales while others focus on user interaction. Businesses need to choose a vendor that best fits their analytics needs.
Security: Security risk and denial of service attacks (DDOS) can greatly affect the effectiveness of data collection. Businesses with exceptionally high amounts of traffic need to consider a vendor with safeguards to prevent these issues, such as Captchas, email confirmations, or two-factor authentication. They also need to make sure their vendor has security measures to protect user data and meet regulatory data compliance requirements.
Customer Communication Capabilities: This is an important feature to include for businesses selling products on their websites. Having Web Analytics Tools that have a direct line for customers to voice concerns and ask questions not only increases engagement times, but also will help drive product conversions. It will also allow businesses to record any possible issues that consumers find with their site that can be improved upon.
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Pricing Information
Pricing for Web Analytics Tools varies by vendor. Many web analytics vendors use a Freemium pricing strategy to attract businesses. These tools provide a free version for a single website but charge for multiple websites. There are also additional charges for features such as data visualization and analytics, additional users, advanced tag management tools, individual-level tracking, and other enterprise capabilities.
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Frequently Asked Questions
What do Web Analytics Tools do?
What are the benefits of using Web Analytics Tools?
What are the best Web Analytics Tools products?
These are considered the best Web Analytics Tools: