Exstream is one of the best Customer communications product in industry
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OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.
OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.
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Mobile Application | No |
OpenText Exstream has been widely used by customers to create customer correspondence in real-time and batch environments. Users have found it easy to design various forms, such as statements and letters, specifically tailored for insurance and banking customers. The tool's customer communication management feature has been especially useful for automating the delivery of notices and letters to customers.
Furthermore, OpenText Exstream has proven to be a versatile solution for document creation and output management across different departments within organizations. It has served as an enterprise-wide solution for over 8 applications, providing reliable customer communication and document generation for tasks like insurance contracts and related emails or documents. With a single global instance deployed, approximately 20,000 users have been able to leverage the power of OpenText Exstream on a daily basis.
Portability: Some users have found the product to be highly portable, offering batch, on-demand, and interactive capabilities. This suggests that it provides flexibility in performing tasks.
Good Support and Continuous Improvement: Reviewers have mentioned that OpenText offers excellent support, regularly introduces new features based on customer demands, and has a clear future roadmap. This indicates a strong commitment to customer satisfaction and continuous improvement.
User-Friendly Nature: Several reviewers have highlighted the product's ease of use for developers. They appreciate its user-friendly interface and the various features it offers for customer communication management such as batch processing, fast document generation, reliable document generation, and secure document generation.
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