Overview
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
ServiceNow Now Platform - a Powerful too to implement, develop, or customize any application
ServiceNow Platform review - from an admin, developer and user
Complete solution for IT service management
The ticket management tool that every support team needs
ServiceNow Now a product to manage your digital workflows
ServiceNow tool
ServiceNow for All
ServiceNow Now Platform - complete solution for Change, Asset & Incident Management
ServiceNow Platform Review
ServiceNow -Pretty good CRM tool
A Well rounded Product
Best choice if you are looking for a ITSM web platform
Service Now - Made IT infrastructure access easy
Fantastic ITSM tool! Falls short on empathy for individual needs.
Service Now Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
- FAQs
What is ServiceNow Now Platform?
- Flow Designer, a codeless, natural language design tool for building workflows
- IntegrationHub tool for connecting devices and apps
- Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
- Agent Intelligence machine learning task automator
- Virtual Agent, a tool for building intelligent chatbots and virtual agents.
ServiceNow Now Platform Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(119)Community Insights
- Business Problems Solved
ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.
Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.
ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.
Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.
Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.
Attribute Ratings
Reviews
(1-3 of 3)The ticket management tool that every support team needs
- Within my organization we started using this tool for IT ticket management because it is fast, easy to understand, its interface is simple and everything works well and smoothly.
- The control panel is customizable, we can adapt it to our needs and comfort.
- Its ticket manager is excellent and it is easy to track tickets based on their status, everything is more organized and easy to understand.
- In terms of analytics, it also performs very well and the reports it generates present information of great value to our work team; it has come to simplify the life of those of us who work providing internal and external support.
- It is a robust tool and although it is easy to understand, it takes a little time to master at first.
- The visual dashboard has a little room for improvement, it could have more features.
- Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
ServiceNow tool
- origination of the errors or Bug
- What troubleshooting were done by Tier-1 or Tier-2 support team. Any logs got attached to review
- What changes so far were made by technical team.
- Whether the required changes got approved by CAB
- Sometime it is difficult to reopen some closed ticket for escalation.
- Sometimes it is not easy to read the latest updates via email attachments without opening the client tools
- I feel sometimes the context gets too long to follow. it contains too many details logs. This is not bad but sometime in the rush could get a little overwhelm.
- It follows the proper ITL methodology. e.g. starting from Incident management, Problem Management, Request Management and Change management,
- It has a easy features of drag and drop with other Business Applications .
- It help us to manage the workflow and storing the historical data in the Cloud for future references.
ServiceNow Now Platform review
- Stores Information
- Raises Faults
- Raises Cases
- Searching for raised cases
- Searching by customer name
- Streamlined Customer queries
- Taken pressure off the call centre
- Simplified the way our customers contact us