Overall Satisfaction with Catchpoint
We use Catchpoint to inform us about the breaking change to the production for L'oreal's brand's sites. Any breaking changes trigger the email for which we need to resolve the issue asap to minimize the loss of revenue. Also, it "starts" the mail if any 3rd party implementation is failed or is down for some reason.
- Code is not available
- 3rd Party Application is down
- In Salesforce cloud commerce, any important piece of XML in Business Manager is not available (like System attributes, shipping methods, services)
- During the release of the new website
- Making Catchpoint highly reliable
- Should be available in other countries.
- Reliability should be measured on users metrics
- Fewer Outages.
- Smooth running business
- Increased Revenue due to lower down time
We faced a real issue when we were not using Catchpoint. Earlier, we needed to debug the whole system to find out the breaking issue if it couldn't be found in the logs. After implementing Catchpoint for our organization, we could maximize the revenue by knowing the exact issue. Then we know most of the time how to resolve it as soon as possible.
Do you think Catchpoint delivers good value for the price?
Not sure
Are you happy with Catchpoint's feature set?
Yes
Did Catchpoint live up to sales and marketing promises?
Yes
Did implementation of Catchpoint go as expected?
Yes
Would you buy Catchpoint again?
Yes