Great tool for a multi-billion dollar company.
May 16, 2024
Great tool for a multi-billion dollar company.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We use Genesys Cloud CX to leverage our Omni channel experience for customers. The versatility and reliability of this platform have been unmatched. We leverage phone and chat conversations via Genesys Cloud CX interactions, and for emails, we leverage the connection to Salesforce for case management. It was been an overall awesome experience to work with and manage our flows for our complicated backend architecture and business process breakdown.
- IVR Flow Routing
- Workforce Management
- Connection to other systems
- Network connection reliability in the Salesforce adapter
- The ability to flexibly handle and manage issues fast has saved us time.
- Also, I can’t think of a time Genesys Cloud CX phones were down.
It was fantastic and reliable
They work well together.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes