Voice Recognition Software

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Genesys Cloud CX

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Genesys Cloud CX

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Verint Speech Analytics

Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.

Google Cloud Speech-to-Text

Speech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain…

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RingCentral Contact Center

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Zoom Contact Center

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

Azure AI Speech

The Azure AI Speech service provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. It provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech,…

Nuance Dragon Speech Recognition

Nuance's Dragon Speech Recognition suite are applications for lawyers, medical practitioners, and other professionals, allowing them to dictate and record notes (according to the vendor) faster than typing, accurately.


Otter.ai headquartered in Los Altos states users can generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, their AI-powered assistant for note taking, meeting highlights, and transcription.

Amazon Transcribe

Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, to automate closed captioning and subtitling, and to generate metadata for…


Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice…

Genesys IVR

Genesys provides IVR (interactive voice response) products and services.

Express Scribe

Express Scribe Professional is a foot pedal controlled audio player software specifically designed for typists and transcription work. Featuring foot pedal control, variable speed, speech to text engine integration and support for a wide variety of audio formats including .dss, .dct,…

Rev.com (Rev)

Rev.com, a company with offices in Austin and San Francisco, provides transcription software to solve hard problems, including connecting customers to freelancers in real time, reliable video and audio collaboration across mobile devices, speech recognition, and machine translation.…


Amberscript, headquartered in Amsterdam, helps users transform audio and video to text and subtitles through the use of its AI-driven on-demand software service.

Knowlarity IVR

Knowlarity is a provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets.

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from Aculab, VoiSentry is an AI-driven voice biometric system, providing an additional layer of security and authentication to prevent fraud. They can also be used to authorise financial transactions where PCI DSS compliance is mandated.

BigHand Workflow

BigHand offers a range of solutions including workflow and resource management, document creation, matter pricing and business intelligence, that helps users to achieve more in less time. BigHand's task delegation workflow solution provide insight into back-office and support teams.…

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Eckoh provides customer engagement, contact centre and secure payment solutions for organisations across all sectors to support their customer experience goals through self-service and voice channel technologies.

Picovoice Voice AI Platform

Picovoice is a developer-first voice AI platform with a mission to accelerate the adoption of voice AI. Acknowledging the limitations of the cloud and lack of transparency, Picovoice differentiates itself by on-device processing, publishing open-source benchmarks and making its technology…

LumenVox Automatic Speech Recognition (ASR)

LumenVox boasts 20 years of voice technology and delivers a speech offering that supports voice experiences that not only understand what is being said, but also identify who is saying it. LumenVox gives companies the ability to integrate applications in any environment – on-premise,…

LumenVox Call Progress Analysis (CPA)

LumenVox CPA leverages LumenVox's speech recognition and tone-detection technology to distinguish machines from live humans and business from residence, empowering auto-dialers with precision in call-to-agent routing or message delivery. Meet Regulatory Compliance Standards: Call…

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TranscribeMe headquartered in San Francisco offers what they describe as fast, accurate, and mobile transcription solution for every need, allowing users to search, share, and monetize audio content with the click of a button.

ListNote Speech-to-Text Notes
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ListNote is a note taking app that enables the user to speak a note, and it will be saved as text. The app was designed to quickly jot down ideas, with minimal hassle and help the user keep organized.

HTK Speech Recognition Toolkit
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The Hidden Markov Model Toolkit (HTK) is a portable toolkit for building and manipulating hidden Markov models. HTK is primarily used for speech recognition research although it has been used for numerous other applications including research into speech synthesis, character recognition…

Phonexia Orbis Fraud Detect

Phonexia Orbis Fraud Detect helps users discover fraudsters automatically based on their voice in near real-time and mitigate contact center fraud with AI-powered software designed specifically for contact center identity fraud detection.

Learn More About Voice Recognition Software

What is Voice Recognition Software?

Voice recognition software uses AI to recognize and decode speech patterns. It enables your AI virtual assistant, smartphone, or computer to understand what you are saying and respond accordingly. The terms ‘voice recognition’ and ‘speech recognition’ are often used interchangeably. However, voice recognition can imply the additional ability to identify the speaker. This can be especially helpful in the context of reading transcripts of online meetings where multiple different people are talking.

Voice recognition is closely tied to Automatic Speech Recognition (ASR) software, also known as Speech to Text (STT) software. Advanced ASR uses Natural Language Processing (NLP) capabilities combined with machine learning to produce high-quality results. Voice recognition and speech recognition work together in AI virtual assistant software to understand who is speaking and what they are saying.

Voice recognition supports biometric security authentication. Speech recognition supports accurate verbal command processing and rapid automatic transcriptions. This software can also convert text into speech. Some products can support real-time voice translation from one language into another.

Use Cases for Voice Recognition Software

This software is often used for real-time captioning by voice-based chatbots and language translators. It is an integral part of Interactive Voice Response (IVR) systems, which route incoming calls to the correct destination based upon customer voice instructions. Some products are specifically tailored toward the healthcare, legal, military, and writing professions.

These tools are invaluable for those who are visually, hearing, or cognitively impaired and cannot use a computer keyboard/mouse without assistive technology. They also contribute to public safety by creating hands-free environments in activities such as driving a car. Its voice command capabilities are increasingly popular and becoming an expected feature in IoT products.

Voice recognition software can be either speaker-dependent or speaker-independent. Speaker-dependent versions, used by smartphones and transcription applications, incorporate ‘training’ to adjust it to a speaker’s voice, producing a more accurate interpretation. Speaker-independent software is used by chatbots and conferencing tools to support multiple users.

Voice Recognition Software Features

Most voice recognition software products will include the following features:

  • Audio capture

  • Automatic playback for quality control

  • Automatic transcription

  • Command processing support

  • Concatenated speech

  • Contextual transcriptions

  • Custom vocabulary

  • Customizable macros

  • Multi-language support

  • Speech to text

  • Speech to text analysis for quality control

  • Text editor

  • Voice recognition

Voice Recognition Software Comparison

Some things to consider before purchasing voice recognition software include:

  • Use case: How do you plan to use it? For example, do you need support for voice to text, text to voice, or voice to voice transcription? Will there be individual speakers or multiple users in conferences and meetings? Does the product need to be able to recognize voice commands? Will it be integrated with other functions and software applications?

  • Context: Will your business or organization benefit from a product designed for it? In other words, do you need voice recognition software that is designed to meet the needs of your industry?

  • Accuracy: What are your accuracy requirements? Automatic recognition is fast but not 100% accurate. For purposes requiring a high degree of accuracy, plan on having human quality control.

Many products are available as cloud-based web-based, and mobile implementations.

Pricing Information

Pricing varies greatly depending upon whether it is based upon features, duration of use, the number of users, or the number of words.

Prices for basic products begin around $40 per user, per year. Other products can cost up to $95 a month per user. Pricing structures driven by usage (e.g. number of minutes used or words processed) start at a few cents per second or a few cents per word. Some products offer a free number of minutes before billing kicks in.

Vendors offering full-featured enterprise platforms will provide quotes after reviewing your requirements. Free trials are available and there are many free voice-to-text applications. Industry-specific products can be purchased for one-time licenses costing up to $2,000.

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Frequently Asked Questions

What does Voice Recognition Software do?

Voice recognition software recognizes speakers, understands their speech, and initiates events ranging from transcription, to search, to voice command processing.

What are the benefits of using Voice Recognition Software?

There are several benefits associated with using voice recognition software:

  • Faster, more efficient operations
  • Convenience
  • Increases productivity
  • Lowers costs
  • Automatically transcribes voice into text
  • Supports command processing
  • Enables voice biometric security – user verification
  • Allows for hands-free work
  • Empowers the physically challenged
  • Streamlines language translation
  • Reduces customer service workloads, increasing service capacity

What are the best Voice Recognition Software products?

How much does Voice Recognition Software cost?

Pricing is usually based on the range of features included and the number of users. Sometimes pricing is modeled around the duration of use, or the number of words processed. Pricing begins around $40 per user, per year up to $95 a month per user, per month.

Enterprise vendors require that you receive a quote for their products and services. Free trials and free versions are available.