Voice Recognition Software

Voice Recognition Software Overview


Voice recognition software uses AI to recognize and decode speech patterns. It enables your AI virtual assistant, smartphone, or computer to understand what you are saying and respond accordingly. The terms ‘voice recognition’ and ‘speech recognition’ are often used interchangeably. However, voice recognition can imply the additional ability to identify the speaker. This can be especially helpful in the context of reading transcripts of online meetings where multiple different people are talking.


Voice recognition is closely tied to Automatic Speech Recognition (ASR) software, also known as Speech to Text (STT) software. Advanced ASR uses Natural Language Processing (NLP) capabilities combined with machine learning to produce high-quality results. Voice recognition and speech recognition work together in AI virtual assistant software to understand who is speaking and what they are saying.


Voice recognition supports biometric security authentication. Speech recognition supports accurate verbal command processing and rapid automatic transcriptions. This software can also convert text into speech. Some products can support real-time voice translation from one language into another.


Top Rated Voice Recognition Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Voice Recognition Products

(1-25 of 43) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Genesys Cloud CX

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Key Features

  • Agent dashboard (244)
    91%
    9.1
  • Warm transfer (238)
    91%
    9.1
  • Call tracking (235)
    86%
    8.6
RingCentral Contact Center
Customer Verified
Top Rated

RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced…

Key Features

  • Inbound call routing (13)
    90%
    9.0
  • Agent dashboard (12)
    86%
    8.6
  • Outbound response (12)
    86%
    8.6
Azure Cognitive Speech Services

The unified Speech Services available on Microsoft Azure and part of the Cognitive Services family of products, provide a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. The Speech service provides a range…

Amazon Transcribe

Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, to automate closed captioning and subtitling, and to generate metadata for…

IBM Watson Text to Speech

IBM Watson Text to Speech is an API cloud service that enables users to convert written text into natural-sounding audio in a variety of languages and voices within an existing application or within Watson Assistant. It can be used to give a brand a voice and interact with users…

Nuance Dragon Speech Recognition

Nuance's Dragon Speech Recognition suite are applications for lawyers, medical practitioners, and other professionals, allowing them to dictate and record notes (according to the vendor) faster than typing, accurately.

Otter.ai

Otter.ai headquartered in Los Altos states users can generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, their AI-powered assistant for note taking, meeting highlights, and transcription.

Fireflies.ai

Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice…

Genesys IVR

Genesys provides IVR (interactive voice response) products and services.

Knowlarity IVR

Knowlarity is a provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets.

Amberscript

Amberscript, headquartered in Amsterdam, helps users transform audio and video to text and subtitles through the use of its AI-driven on-demand software service.

Express Scribe

Express Scribe Professional is a foot pedal controlled audio player software specifically designed for typists and transcription work. Featuring foot pedal control, variable speed, speech to text engine integration and support for a wide variety of audio formats including .dss, .dct,…

Phonexia Orbis Fraud Detect

Phonexia Orbis Fraud Detect helps users discover fraudsters automatically based on their voice in near real-time and mitigate contact center fraud with AI-powered software designed specifically for contact center identity fraud detection.

Phonexia Voice Verify

Phonexia Voice Verify is a voice verification solution for conversational AI and contact centers in banks and insurance, telco, and utilities companies. Powered by deep neural networks, it can verify clients with, according to the vendor, over 96% accuracy out of the box after only…

TranscribeMe

TranscribeMe headquartered in San Francisco offers what they describe as fast, accurate, and mobile transcription solution for every need, allowing users to search, share, and monetize audio content with the click of a button.

Temi.com

Temi.com is an automated transcription service from the company of the same name in San Francisco, that uses advanced speech recognition to converts audio and video to text in minutes. Temi also provides an interactive editor so you can polish your transcript to 100% accuracy and…

Murf AI

Murf AI is an online AI voice generator that allows users to change a script or convert home-style voice recording into a studio-quality AI voice-over for videos, presentations, or just text-to-speech requirements. Murf offers more than 100 human-sounding voices to choose from. Use…

ListNote Speech-to-Text Notes

ListNote is a note taking app that enables the user to speak a note, and it will be saved as text. The app was designed to quickly jot down ideas, with minimal hassle and help the user keep organized.

e-Speaking

Command and control a Window's computer through voice. Operate a computer using a minimum of keystrokes or mouse clicks. To move the cursor down one line, simply say: Down One. To check emails say: Open Email. Add commands to open any Window's document or program. Utilizing Microsoft'…

Speechmatics

Speechmatics powers applications that require mission-critical, accurate speech recognition using its any-context speech recognition engine, and is developed by the company of the same name headquartered in Cambridge England. Speechmatics’ speech recognition technology is used by…

Google Cloud Speech-to-Text

Speech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain…

HTK Speech Recognition Toolkit

The Hidden Markov Model Toolkit (HTK) is a portable toolkit for building and manipulating hidden Markov models. HTK is primarily used for speech recognition research although it has been used for numerous other applications including research into speech synthesis, character recognition…

Deepgram

Deepgram is a Deep Learning ASR offering real-time transcription, built to scale by the company of the same name in San Francisco. It can be used alone or on top of an existing tech.

SpeechTexter.com

SpeechTexter.com is an online and freely available voice recognition tool that allows the user to "type" with voice. It is available via an Android mobile app, and it provides continuous speech recognition with custom dictionary (punctuation marks, phone numbers, addresses, etc), that…

Braina

Braina (Brain Artificial) is an intelligent personal assistant, human language interface, automation and voice recognition software for Windows PC, from Indian company Brainasoft. Braina is a multi-functional AI software that allows users to interact with a computer using voice commands…

Learn More About Voice Recognition Software

What is Voice Recognition Software?


Voice recognition software uses AI to recognize and decode speech patterns. It enables your AI virtual assistant, smartphone, or computer to understand what you are saying and respond accordingly. The terms ‘voice recognition’ and ‘speech recognition’ are often used interchangeably. However, voice recognition can imply the additional ability to identify the speaker. This can be especially helpful in the context of reading transcripts of online meetings where multiple different people are talking.


Voice recognition is closely tied to Automatic Speech Recognition (ASR) software, also known as Speech to Text (STT) software. Advanced ASR uses Natural Language Processing (NLP) capabilities combined with machine learning to produce high-quality results. Voice recognition and speech recognition work together in AI virtual assistant software to understand who is speaking and what they are saying.


Voice recognition supports biometric security authentication. Speech recognition supports accurate verbal command processing and rapid automatic transcriptions. This software can also convert text into speech. Some products can support real-time voice translation from one language into another.


Use Cases for Voice Recognition Software


This software is often used for real-time captioning by voice-based chatbots and language translators. It is an integral part of Interactive Voice Response (IVR) systems, which route incoming calls to the correct destination based upon customer voice instructions. Some products are specifically tailored toward the healthcare, legal, military, and writing professions.


These tools are invaluable for those who are visually, hearing, or cognitively impaired and cannot use a computer keyboard/mouse without assistive technology. They also contribute to public safety by creating hands-free environments in activities such as driving a car. Its voice command capabilities are increasingly popular and becoming an expected feature in IoT products.


Voice recognition software can be either speaker-dependent or speaker-independent. Speaker-dependent versions, used by smartphones and transcription applications, incorporate ‘training’ to adjust it to a speaker’s voice, producing a more accurate interpretation. Speaker-independent software is used by chatbots and conferencing tools to support multiple users.


Voice Recognition Software Features


Most voice recognition software products will include the following features:


  • Audio capture

  • Automatic playback for quality control

  • Automatic transcription

  • Command processing support

  • Concatenated speech

  • Contextual transcriptions

  • Custom vocabulary

  • Customizable macros

  • Multi-language support

  • Speech to text

  • Speech to text analysis for quality control

  • Text editor

  • Voice recognition


Voice Recognition Software Comparison


Some things to consider before purchasing voice recognition software include:


  • Use case: How do you plan to use it? For example, do you need support for voice to text, text to voice, or voice to voice transcription? Will there be individual speakers or multiple users in conferences and meetings? Does the product need to be able to recognize voice commands? Will it be integrated with other functions and software applications?

  • Context: Will your business or organization benefit from a product designed for it? In other words, do you need voice recognition software that is designed to meet the needs of your industry?

  • Accuracy: What are your accuracy requirements? Automatic recognition is fast but not 100% accurate. For purposes requiring a high degree of accuracy, plan on having human quality control.


Many products are available as cloud-based web-based, and mobile implementations.


Pricing Information


Pricing varies greatly depending upon whether it is based upon features, duration of use, the number of users, or the number of words.


Prices for basic products begin around $40 per user, per year. Other products can cost up to $95 a month per user. Pricing structures driven by usage (e.g. number of minutes used or words processed) start at a few cents per second or a few cents per word. Some products offer a free number of minutes before billing kicks in.


Vendors offering full-featured enterprise platforms will provide quotes after reviewing your requirements. Free trials are available and there are many free voice-to-text applications. Industry-specific products can be purchased for one-time licenses costing up to $2,000.


Related Categories

Frequently Asked Questions

What does Voice Recognition Software do?

Voice recognition software recognizes speakers, understands their speech, and initiates events ranging from transcription, to search, to voice command processing.

What are the benefits of using Voice Recognition Software?

There are several benefits associated with using voice recognition software:

  • Faster, more efficient operations
  • Convenience
  • Increases productivity
  • Lowers costs
  • Automatically transcribes voice into text
  • Supports command processing
  • Enables voice biometric security – user verification
  • Allows for hands-free work
  • Empowers the physically challenged
  • Streamlines language translation
  • Reduces customer service workloads, increasing service capacity

What are the best Voice Recognition Software products?

How much does Voice Recognition Software cost?

Pricing is usually based on the range of features included and the number of users. Sometimes pricing is modeled around the duration of use, or the number of words processed. Pricing begins around $40 per user, per year up to $95 a month per user, per month.

Enterprise vendors require that you receive a quote for their products and services. Free trials and free versions are available.