Overall Satisfaction with Sprinklr Modern Care
In today's social media environment, bad customer experiences can spread like wildfire. We strive to provide the very best customer service and Sprinklr alerts us to customer concerns so that we may address them before they get out of control. Sprinklr helps us protect our reputation and, more importantly, help us take care of our customers.
- Finds and delivers concerns voiced on social media.
- Offers a way to track our follow up.
- Cumbersome user interface.
- Needs to be simplified.
- Some options are not logically placed.
- Improves our customer service.
- Wastes time with repetitive alerts when simple file updates are made.
- Uniform companywide system for handling these concerns.
This is the only system like this that I have used.