Overall Satisfaction with Sprinklr Modern Care
Sprinklr Voice provides powerful call routing and IVR features to guarantee that customers are connected with the proper person for their needs and allows us to quickly track and respond to customer enquiries and comments. In addition, the platform provides us with sophisticated analytics and reporting tools to better comprehend client feedback and activity. When it comes to enhancing call center operations and delivering first-rate customer support over the phone, Sprinklr Voice is a fantastic option. The fact that it can be used with other Sprinklr offerings to provide a unified view of consumer interactions increases its usefulness.
- Voice module
- case creation and assignment
- Workflow
- Modern Research
- Journey Facilitator
- Case management has room for improvements
- Call back solution
- Intelligent routing
Do you think Sprinklr Service delivers good value for the price?
Yes
Are you happy with Sprinklr Service's feature set?
Yes
Did Sprinklr Service live up to sales and marketing promises?
Yes
Did implementation of Sprinklr Service go as expected?
Yes
Would you buy Sprinklr Service again?
Yes
Repution
Twilio
Avaya
Five 9
Talk Desk
Twilio
Avaya
Five 9
Talk Desk