800.com vs. Genesys Cloud CX
800.com vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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800.com | N/A | 800.com is a telephony and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using an integrated caller ID feature. Its features include analytics, sequential or simultaneous call forwarding, voicemail transcriptions, automated alerts, call screening, and data archiving. 800.com allows users… | $29 per month per seat | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
800.com | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $25 per seat | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
800.com | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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800.com | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
800.com | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (414 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.1 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.0 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
800.com | Genesys Cloud CX | |
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Likelihood to Recommend | 800.com No answers on this topic | Genesys |
Pros | 800.com No answers on this topic | Genesys |
Cons | 800.com No answers on this topic | Genesys |
Likelihood to Renew | 800.com No answers on this topic | Genesys |
Usability | 800.com No answers on this topic | Genesys |
Reliability and Availability | 800.com No answers on this topic | Genesys |
Performance | 800.com No answers on this topic | Genesys |
Support Rating | 800.com No answers on this topic | Genesys |
In-Person Training | 800.com No answers on this topic | Genesys |
Online Training | 800.com No answers on this topic | Genesys |
Implementation Rating | 800.com No answers on this topic | Genesys |
Alternatives Considered | 800.com No answers on this topic | Genesys |
Contract Terms and Pricing Model | 800.com No answers on this topic | Genesys |
Scalability | 800.com No answers on this topic | Genesys |
Professional Services | 800.com No answers on this topic | Genesys |
Return on Investment | 800.com No answers on this topic | Genesys |
ScreenShots | 800.com Screenshots | Genesys Cloud CX Screenshots |