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AC Ideas Ultimate vs. Medallia Video

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AC Ideas Ultimate
Score 0.0 out of 10
N/A
A LEX-native app for managing ideas and feedback from Experience Cloud sites. It provides a structured and streamlined approach to idea management allowing organizations to enhance their products and services based on real customer needs and preferences. AC Ideas Ultimate app offers features for idea management on an Experience Cloud site. It allows users to organize ideas and suggestions into groups, configure separate settings for different zones based on product or target audience, and…
$700
per month company
Medallia Video
Score 8.0 out of 10
N/A
Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.N/A
Pricing
AC Ideas UltimateMedallia Video
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AC Ideas UltimateMedallia Video
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AC Ideas UltimateMedallia Video
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
AC Ideas UltimateMedallia Video
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User Ratings
AC Ideas UltimateMedallia Video
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
AC Ideas UltimateMedallia Video
Likelihood to Recommend
Advanced Communities
No answers on this topic
Medallia
This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.
Verified User
Anonymous
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Pros
Advanced Communities
No answers on this topic
Medallia
  • Capture voice of the customer
  • Predicts behavior and identifies opportunities for improvement
  • Pre-built templates I can personalize with the customer comments and case data provided
Verified User
Anonymous
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Cons
Advanced Communities
No answers on this topic
Medallia
  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
Verified User
Anonymous
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Return on Investment
Advanced Communities
No answers on this topic
Medallia
  • It's pricey, but so is losing a customer
  • The AI feature could be a little more robust
  • Training on its features would be a HUGE benefit.
Verified User
Anonymous
Read full review
ScreenShots

AC Ideas Ultimate Screenshots

Screenshot of Ideas posting in LexScreenshot of Jira integration settingsScreenshot of Cases related ideasScreenshot of Idea Matrix