Airhouse vs. Descartes Transportation Management Suite

Companies that do not want gift packaging options.

Incentivized

Well suited for private wholesale fleets making deliveries to their retail customers.

Incentivized

• Quick Shipping: Airhouse can prepare most orders that are placed by noon PST and have them shipped the same day.
• Inspection Team: When we request to have items inspected the team clearly communicates any errors/defective products.

Incentivized

• Easy for drivers to use
• Good reporting
• Good customer service

Incentivized

• Material Management: The current platform does not allow for the team to see how many of our packaging materials are in stock.
• Team Communication: The team that I email is not the team at the warehouse so there is oftentimes a delay in communication.
• Packaging Standard: When I have the team mail materials to our team for wholesale, etc. needs, the team does not always pack these materials appropriate for the type of product we sell.

Incentivized

• Interaction with other programs such as Geotab.

Incentivized

The process was more personal and we were able to work with a team to get started. ShipBob was deeply confusing as it was just us using the computer to upload and handle materials.

Incentivized

Descartes is significantly more complex and provides much greater features than Peoplenet. Their customer service is also markedly better.

Incentivized

• Consistent Branding: Many fulfillment centers do not allow custom packaging to align with the luxury experience our brand gives our customers.
• Gift Customization: We were unable to offer gift notes to customers for our holidays which was a loss in our luxury gifting experience.

Incentivized

• Improved overall service to customers.
• Improved accuracy of delivery to customers.
• Improved efficiency of drivers.

Incentivized