Likelihood to Recommend SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Read full review Zoho Forms is well suited for anyone wanting to track items from a specific event or feedback at the conclusion of an event. It is also well suited to track responses. Zoho Forms is less suited for the scenarios where official approval is required because the forms are meant for a single user, and not to be filled out by one person, and then forwarded to another to document the approval. It would also not be good to replace an excel or word document to submit to another department requesting a part number for a new product because again once the form is submitted there is not a way for the second party to 'Update' the existing form and add the part number assigned by the second party.
Read full review Pros Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from) Easy and intuitive survey building. Pretty good out-of-the-box survey analysis. Read full review It is a drag and drop custom form builder. It is able to send email/SMS and app notifications once it is submitted. It integrates with other Zoho services like Zoho CRM, Zoho Desk, etc. Read full review Cons Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses. Password protection option can be a challenge when uploading spreadsheets with pre-populated data. Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing. Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys. Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data. Read full review Easier integration between Zoho CRM and Zoho Forms Pre-filled client info or ways to easily import info to forms from Zoho CRM Read full review Usability The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
Read full review Using Zoho Forms is easy thanks to many training videos online, Besides, the user interface is one of the best. The templates also makes it even easier
Read full review Support Rating Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
Read full review So far we have not faced any issue while using the software but our customer journey has been breathtaking so far, which obviously i am expecting, should be the case of the support of Zoho Forms as well. However we have explored their support channels; you can easily find the contact us form in the profile slider and there are other resources available with a single click like Help Menu, What's New Menu, Blogs and Forums. However i could not find any live chat or support with the Free version.
Read full review Alternatives Considered I liked the interface for SurveyGizmo much more than
Qualtrics . You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
Read full review I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
Read full review Return on Investment It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers. It has helped us to optimize resources especially man hours involved in survey design. It has been a valuable partner in almost all [of] our uses. Read full review Reduced time on labour intensive Word docs Imports data direct to CRM Can use data within CRM to facilitate completion for users Read full review ScreenShots