TrustRadius

Alvao Service Desk vs. Microsoft System Center Service Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvao Service Desk
Score 0.0 out of 10
N/A
ALVAO Service Desk provides a single point of contact for all in-company requests A front-end for users, a tool for internal services teams. The solution providers team gains an overview of workload, clear priorities, and improved communication. The team’s workload overview facilitates capacity management The Service Desk provides an understanding of how busy a team is, how much effort is spent on various tasks and what takes up the most resources. It also helps…N/A
Microsoft System Center Service Manager
Score 8.4 out of 10
N/A
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
Pricing
Alvao Service DeskMicrosoft System Center Service Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvao Service DeskMicrosoft System Center Service Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alvao Service DeskMicrosoft System Center Service Manager
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Alvao Service DeskMicrosoft System Center Service Manager
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Alvao Service Desk
-
Ratings
Microsoft System Center Service Manager
7.8
7 Ratings
5% below category average
Organize and prioritize service tickets00 Ratings8.04 Ratings
Expert directory00 Ratings7.03 Ratings
Service restoration00 Ratings7.04 Ratings
Self-service tools00 Ratings8.75 Ratings
Subscription-based notifications00 Ratings7.04 Ratings
ITSM collaboration and documentation00 Ratings9.76 Ratings
ITSM reports and dashboards00 Ratings7.16 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Alvao Service Desk
-
Ratings
Microsoft System Center Service Manager
8.2
7 Ratings
1% below category average
Configuration mangement00 Ratings9.86 Ratings
Asset management dashboard00 Ratings8.77 Ratings
Policy and contract enforcement00 Ratings6.05 Ratings
Change management
Comparison of Change management features of Product A and Product B
Alvao Service Desk
-
Ratings
Microsoft System Center Service Manager
6.7
6 Ratings
23% below category average
Change requests repository00 Ratings6.16 Ratings
Change calendar00 Ratings6.05 Ratings
Service-level management00 Ratings8.05 Ratings
Best Alternatives
Alvao Service DeskMicrosoft System Center Service Manager
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvao Service DeskMicrosoft System Center Service Manager
Likelihood to Recommend
-
(0 ratings)
8.8
(7 ratings)
Support Rating
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
Alvao Service DeskMicrosoft System Center Service Manager
Likelihood to Recommend
Alvao
No answers on this topic
Microsoft
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Read full review
Pros
Alvao
No answers on this topic
Microsoft
  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
Verified User
Anonymous
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Cons
Alvao
No answers on this topic
Microsoft
  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
Matthew Smith | TrustRadius Reviewer
Matthew Smith
System Administrator
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Support Rating
Alvao
No answers on this topic
Microsoft
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Read full review
Alternatives Considered
Alvao
No answers on this topic
Microsoft
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
Verified User
Anonymous
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Return on Investment
Alvao
No answers on this topic
Microsoft
  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
Verified User
Anonymous
Read full review
ScreenShots

Alvao Service Desk Screenshots

Screenshot of Don’t waste time sorting requests. The system will ensure that each request is assigned to the right team.Screenshot of Paper handover protocols are impractical and increase the administrative burden. Any change in assets can be confirmed by the employee from the comfort of their workplace, electronically, on the ALVAO web portal.Screenshot of The full service-desk experience is available directly in Microsoft Outlook thanks to the Add-in. You can browse the knowledge-base, read current news, or create a new request from a catalogue.Screenshot of The requester is clear about who is handling their request, its status and how much time remains to resolution.Screenshot of Every employee needs the services of other departments to do their job from time to time: requesting a new device purchase, booking a company car or reporting an accident. With ALVAO you get one point of contact where staff handle all requests.