Chose Playvox
It’s so easy to use!
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Playvox | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
Amazon Connect | Playvox | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Amazon Connect | Playvox | |
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Considered Both Products | Amazon Connect No answer on this topic | Playvox |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Playvox | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Playvox | |
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Likelihood to Recommend | 7.2 (4 ratings) | 8.8 (193 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (6 ratings) |
Usability | - (0 ratings) | 7.7 (4 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 3.8 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.5 (2 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 6.4 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.1 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.0 (2 ratings) |
Amazon Connect | Playvox | |
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Likelihood to Recommend | Amazon AWS | Playvox |
Pros | Amazon AWS | Playvox |
Cons | Amazon AWS | Playvox |
Likelihood to Renew | Amazon AWS No answers on this topic | Playvox |
Usability | Amazon AWS No answers on this topic | Playvox |
Reliability and Availability | Amazon AWS No answers on this topic | Playvox |
Performance | Amazon AWS No answers on this topic | Playvox |
Support Rating | Amazon AWS No answers on this topic | Playvox |
Implementation Rating | Amazon AWS No answers on this topic | Playvox |
Alternatives Considered | Amazon AWS | Playvox |
Scalability | Amazon AWS No answers on this topic | Playvox |
Return on Investment | Amazon AWS | Playvox |
ScreenShots | Playvox Screenshots |