Likelihood to Recommend [Applied] Epic is great for holding information but it does take time to enter data correctly if you want to be able to complete reports accurately[.]
Read full review It is user friendly. Vertafore needs to offer more free new user training - the videos are helpful but not as good as a real person.
Read full review Pros Account Management - I like the way the system organizes the data for each account. It is easy to search and find any client we are looking for and then once within that record, it is easy to navigate to the necessary policy or screen. Task Management - once everyone was trained and on the same page, the ability to move tasks within the system from one person to the next really helps with the "passing the baton" from one team member to another. The task will come right up on the initial screen so the user knows they have something new to do. Reporting - the system drives the majority of the reporting we do as an agency and it is great when working within the system. Read full review Documentation of products/features Support response time Read full review Cons Some of the questions in the applications are repetitive. The manual is not especially user-friendly - our agency is working on a new one for easier navigation. Better integration with our other software programs would be beneficial to our agency. Read full review notes function does not automatically show user entering note need ability to search activities (I think this is coming soon) too many premium fields in policy data Read full review Support Rating I have not necessarily used support from Applied Epic directly, but have gone to my trainer who has gone to support. I am usually able to get an answer relatively quickly, so I can assume the support team is very knowledgeable and prompt with their help.
Read full review Its very good. They have teams for each software product they offer. They have specific teams available for specific tasks such as data migrations, upgrades, etc. The employees they hire for their support teams are always knowledgeable about their products and are good to work with. They also speak clear english which is a plus when details matter and an incorrect or misunderstood word/phrase could cause issues.
Read full review Alternatives Considered I think it's much easier to use applied epic then TAM. More user-friendly and more intuitive. I feel Applied Epic is a much more productive solution.
Read full review We selected Vertafore Agency Platform after considering it's ability to provide detailed reports on everything from line of business to company comparison. We also visited another agency that was using Vertafore Agency Platform and received positive reviews from them.
Read full review Return on Investment Positive - ease of login/home screen. Positive - ease of search tool. Positive - financial reports. Read full review On the IT side, their support teams make my life easier by taking care of issues that come up. The numbers I've seen for support appear high, however, I myself have nothing to compare this to - maybe they are average. Read full review ScreenShots