AT&T Workforce Manager vs. ServiceNow Customer Service Management
AT&T Workforce Manager vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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AT&T Workforce Manager | N/A | The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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AT&T Workforce Manager | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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AT&T Workforce Manager | ServiceNow Customer Service Management | |
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Small Businesses | Method:CRM Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AT&T Workforce Manager | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 10.0 (2 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | 9.0 (1 ratings) |
AT&T Workforce Manager | ServiceNow Customer Service Management | |
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Likelihood to Recommend | AT&T | ServiceNow |
Pros | AT&T | ServiceNow |
Cons | AT&T | ServiceNow |
Usability | AT&T No answers on this topic | ServiceNow |
Support Rating | AT&T | ServiceNow |
Alternatives Considered | AT&T No answers on this topic | ServiceNow |
Return on Investment | AT&T | ServiceNow |
ScreenShots |