Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$159
per month per user
ConnectWise Automate
Score 7.9 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
LabTech is a more comprehensive remote monitoring and management tool but costs considerably more. We switched to Atera from LabTech for a number of reasons. First and foremost, cost. Atera's per user licensing structure is much better suited for startups than LabTech. The …
We ran into significant issues with the support from Connectwise. Their documentation was not correct, an issue they admitted after several weeks of reviewing the problem, which cause a very serious server issue for us. Unfortunately, they were unwilling or unable to help us. …
We looked at NinjaOne and ConnectWise Automate which are both fantastic tools. Those options definitely have their strengths over Atera, but Atera was the one we chose in the end. The thing that drew us to Atera was the lack of complicated contracts and simple tech based …
Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience.
Connectwise is great, no question. But for smaller companies like us, having a technician cost vs a per device cost was the tipping point. We can add as many devices as we want without having to pay for each one. Sometimes when onboarding a new client this can be a huge perk, …
Atera has many of the same features as the other products we've tested. The selling point for us was the pricing model for Atera. Most other providers charged a fee per endpoint which could quickly add up. With Atera's pricing model, we have a fixed annual cost which is …
Atera is able to do everything ConnectWise can do for a Windows/Mac environment. Atera's unlimited seats for one price is a game-changer for startup MSPs. ConnectWise is unaffordable for startups looking to grow their customer base. Constantly having to shore up pricing for …
Having used multiple system for RMM and support, we found that Atera checked the boxes for our needs in both the simplicity/ease of use, and a good tool set. While ConnectWise has more features and integrations currently, it is also very hard to manage and with each iteration …
Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by …
Basically the billing model by technician instead of agent. The all included solution for remote moniroting, remote access, automation, ticketing system and reporting.
IT Generalist at Mechanical Products & iCONN Systems, LLC
Chose Atera
Compared to Connectwise and Kaseya I would say the cost is much better from Atera, much easier to use, the agent footprint is much better and uses less resources on any given agent. Setup was so much easier overall and the couple of times I did need to use Atera support they …
Atera pricing is per technician and not per device which can literally save thousands of dollars annually. Atera is not as complicated and time-consuming to learn and use. Atera does not have a bunch of features that a small MSP business would not use and yet has to pay for.
If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more …
Automate is one of the best when it comes to RMM-applications in terms of features and ability to execute, however, where it is weak is in the necessity for an SME to run and maintain it and while it is quick and gets the job done, it is difficult to stack it up to a full …