Likelihood to Recommend AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
Read full review Webexpenses is a fantastic online expense solution for any business I think. It means less paperwork, less claims going missing in the post, quicker reimbursement, less receipts lost, great reporting tools and a lot less manual work for both claimants, approvers and Accounts. You can set defaults, e.g. budget code for 1 claim if it's going to be the same. It also helps with PSA reporting, for staff gifts.
Read full review Pros Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties. Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process. Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice. Read full review imports credit card transactions from our corporate card program without issue allows for easy set up of new users is a very intuitive, easy to learn tool has a very responsive support and customer service team Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite. It is a very inexpensive product. Well worth the cost. Read full review Cons AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time). The log enhancement follow-up procedure could use some work. Read full review Expense claim feature when it comes to travel and when we have to create in terms of KMS driven it should auto-capture the dates. This can be improved and there is the scope for improvement. More tabs can be provided in petty cash expense so you need not type. Read full review Likelihood to Renew At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
Read full review There doesn't seem to be anything in the market at the same price point that is better, however if there is an interrupter in the market that provides better value, then we would heavily assess the cost of change to see if we should move on to the alternative offering.
Read full review Usability Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
Read full review It is easy to manage users, account creation and departments. The reports have important information and for my users and accountants it has been an easy assimilation tool for people of different ages.Which makes it easy for older users to train new users. It is a great tool and has helped us a lot.
Read full review Reliability and Availability There was an unexpected system issue that caused us to have to postpone a user training session at the last minute. Our Webexpenses trainer was not aware that it was going to occur.
Read full review Performance The performance is great. Pages and reports load quickly. The data export/import from Webexpenses to our financial software, ACS, is not user friendly, mainly due to ACS import steps
Read full review Support Rating Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
Read full review The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.
Read full review In-Person Training All went well.
Read full review Online Training Our trainer spoke very quickly and went through the training material quickly. Since this process was new to us, we missed some important information. We would have benefitted from further training with report generation as well. She did provide a recording of the training, but again, she went through the material very quickly.
Read full review Implementation Rating As long as you have people that are fully aware of the setup steps to get users into the software then I would see no issues arising for any company.
Read full review Alternatives Considered We are presently evaluating a move to
Concur Invoice , not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on
Concur Invoice . From what we have seen so far, the functionality is similar, though I believe
Concur Invoice is more expensive.
Read full review I would have to say that Webexpenses does not stack up well in comparison to
Expensify . If given a choice, I would choose
Expensify for the best user experience and mobile / desktop being more seamless. It accomplishes the same thing but has a more modern, minimal, and streamlined feel to it.
Read full review Scalability because as the business has grown to has the user base
Read full review Return on Investment AvidXchange allows our office to be more productive on invoice approvals. Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided. You can approve invoices from anywhere as long as you have internet access. Read full review Previously you would have to manually scan expenses using a photocopier and have them signed and then put them in an envelope! Big time saving so Consultants can focus on selling. Accounts departments require less capacity as its all automated. Good tracking of expenses through the dashboard for managers. Read full review ScreenShots