Onfido simplifies identity verification with a platform used by over 900 businesses with the goal of navigating KYC and AML requirements, stopping fraud, and delivering exceptional onboarding experiences.
You should go for using it in particular if you are going to be build code once run everywhere kind of things and you want to not write most of the backend on your own. As AWS Amplify can take care of a lot of backend things for you and you can manage most of the stuff from front end coding. perfect for using in react/ flutter apps. Additionally better to use when you are going to use other AWS service and don't want to scatter things around
Onfido is well suited for integrations within a mobile app for automated document processing and validation e.g. driver's licenses, passports etc. Onfido is less well suited for web applications since the quality and accuracy of the checks is very dependent on the quality of the image captured which in general is less high quality from a webcam.
Dashboard - current analytics are very high level pass, consider, fail - would like a more detailed breakdown of reasons why consider / fail aggregated in an easy to view format.
Speed consistency - sometimes Onfido checks are very fast, sometimes it takes a lot longer
OCR - we had issues with OCR data quality and had to add a step for users to verify information captured via OCR from Driver's Licenses.
Its AWS take on the Firebase kind of system for providing backend as a service. Although Firebase has advantage of bigger community, better documentation and code examples; AWS Amplify is creating its own space where you will be going to use AWS products and Infrastructure in your project. Amplify Dynamo DB and GraphQL have clear cut advantages that have no direct alternative in Firebase as real time db and firestore documents both lack versioning.
Ultimately went with Onfido due to previous experience with applications & products that had worked with Onfido and from research Onfido appeared to be one of the main providers in the space providing reassurance internally on use of relatively new technology. Onfido security and compliance was also standout helping pass internal audits by cybersecurity and legal. Downside with Onfido is that the pricing model is complex and relies on accurate predictions of platform/user growth to secure the best price-per-check which is challenging in a startup environment.
