BambooHR vs. Freshteam

The bamboo help feature is very reliable and efficient and has a first-time resolution for any error or question I've ever had. Having that trustworthy and dependable feature available for a fast-paced HR professional is great. The site is extremely user-friendly and easy to navigate. BambooHR is less appropriate for FMLA/ADA tracking hours used or balance remaining. We have the option to record it within the timekeeping system for visibility, but to date, the last time we used Bamboo timekeeping, I had to maintain a separate spreadsheet to track FML hours used - this could lead to human error with calculations and not efficient the entire process can't be managed within BambooHR.

Incentivized

We were looking for an ATS which can generate detailed report on daily, weekly and monthly basis. This ATS does it best. It is fast and does not lag while using. Supports multiple logins and does not disturb any subusers. Not suitable for big sized companies as it still needs some more features to be added to make it appropriate for big firms.

• The Applicant Tracking System is pretty good. Has a couple flaws but over all it's a really great module.
• The HR management system works really well and we love how much we can customize things we need.
• The Reporting feature is one of my favorite things about BambooHR. I can create any report I want and I love that.

Incentivized

• Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
• Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
• The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.

Incentivized

• The performance feature is a little clunky and not adjustable, so I would love to have more customizable options.
• When a candidate signs an offer letter, it would be great if it could show up under the documents tab. Right now, it gets a little buried.

Incentivized

• User experience - most people at our company were extremely confused by Freshteam and I frequently struggled with the same task (i.e. adding users).
• Tracking applicant diversity - we ended up using Typeform to supplement Freshteam.
• Analytics - hard to use and not particularly useful.

Incentivized

There's nothing wrong with this platform. I would recommend it to any business starting with more than 10 employees. I will continue to use the program for as long as I need to, hoping they continue being tremendous and finding other ways to incorporate more technology.

Incentivized

It is really easy to find any information I am looking for. This includes pulling reports, which can be really challenging on other platforms. Even when I don't remember where to find something, it is very intuitive and easy to problem-solve. Often, databases and HR platforms are much more confusing and don't have the ability to include as much information.

Incentivized

Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.

Incentivized

I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.

Incentivized

Their support team is truly unique! They are responsive, understanding, patient, etc. They make the experience worthwhile when frustrations are related to what the system can't do. They try their best to offer solutions that work around limitations and will jump in to test things and work alongside me when I have issues. This is hands down the best customer support I've ever experienced.

Incentivized

I didn't have in-person training besides teaching my managers how to use the program. However, I couldn't omit this question (maybe a system glitch).

Incentivized

As far as I can recall, everything went well with doing it online and got questions answered. Was thankful to work with a dummy file to get used to some practices prior to getting our own domain within bamboo to then place our personnel information in the system, this helped a lot!

Incentivized

We implemented bambooHR in Fall, 2023 then implemented Payroll 1/1/24. A vital piece of information was not known or missed in that we are exempt from State Unemployment Tax and have a Reimbursement Set-up, so bambooHR did not send Payroll Reports to the State. Those reports need to be sent regardless if we are exempt or not.

Incentivized

BambooHR was already in place when I started. BambooHR has much better intuitive navigation than any of the other systems but not as much customizability as something like Workday

Zoho recruitment is also a decent product but we liked Freshteam over that just because of a few added advantages that this is giving to us, namely, we are using other products from Freshworks like Freshconnect. Secondly, Zoho does have less customer base compared to Freshworks. Hence we choose Freshworks over Zoho.

Incentivized

Since my organization has dropped with employees, I always find ways to reduce costs. I thought there would be a cheaper option, but I was glad that my package included a lot for the price, and downgrading would cost more. The rep could have let me downgraded and taken me to a higher package. I am thankful that didn't happen.

Incentivized

There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.

Incentivized

VERY professional!

Incentivized

• Self Service is great to free up time for Admin.
• Self-Service/ Tracked PTO and sick days are easy to use and track very well. This frees up Admin time and is transparent for all employees.
• Easy to use Job postings with very trackable sourcing reports.
• Easy to use. Easy to onboard and user friendly interface. Requires minimal training.

Incentivized

• Budget friendly for small and medium sized businesses. This is the most affordable ATS with all the important features required.
• This has really given a good ROI overall.
• Overall we are having a good positive impact using Freshteam is highly recommended for small and medium sized firms.