BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…
N/A
SolarWinds Dameware Remote Support (DRS)
Score 8.0 out of 10
N/A
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
Pricing
BeyondTrust Remote Support
SolarWinds Dameware Remote Support (DRS)
Editions & Modules
No answers on this topic
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
Offerings
Pricing Offerings
BeyondTrust Remote Support
SolarWinds Dameware Remote Support (DRS)
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
BeyondTrust is a more secure option. The external portal a great way to get users started on a remote session.
Verified User
Administrator
Chose BeyondTrust Remote Support
Remote support is much more professional looking for the technician as well as the caller. Dameware however is better at accessing sleeping or un-attended devices.
I think Bomgar is slightly less user-friendly than LogMeIn from the technician side. There are a bunch of icons on the Bomgar console but there is very little explanation of what they do. LogMeIn is a bit more user-friendly and often offers a smoother connection process with …
One thing I like about Dameware is that you have access to a remote command prompt and that has been very handy at times. But Dameware is limited to on the network support, last time I used it. Bomgar can handle multiple platforms and operating systems. I cant email an …
Independent Information Systems Consultant, Imaging Informatics
Chose SolarWinds Dameware Remote Support (DRS)
DameWare us a more user friendly remotely initiated support tool than others I have worked with. Several members of the team I was working with were pre-disposed to Solarwinds products due to past experience with their offerings. The decision was made easier due to a much lower …