BeyondTrust Remote Support vs. LogMeIn Rescue by GoTo
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeyondTrust Remote Support | N/A | BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of… | N/A | |
LogMeIn Rescue by GoTo | N/A | Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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BeyondTrust Remote Support | LogMeIn Rescue by GoTo | |
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Considered Both Products | BeyondTrust Remote Support | LogMeIn Rescue by GoTo |
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BeyondTrust Remote Support | LogMeIn Rescue by GoTo | |
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Highlights |
Research Team Insight Published BeyondTrust Remote Support, formerly Bomgar, and LogMeIn Rescue are both remote access tools designed to facilitate remote technical support. They both provide a range of remote access features, including analytics, branding customization, and at least some mobile support. BeyondTrust Remote Support is focused on providing the highest level of security when remotely accessing internal or external users’ devices. In contrast, LogMeIn Rescue is more attuned to internal IT support, with a greater range of tools to facilitate ease of use. FeaturesBeyondTrust and LogMeIn both provide distinct advantages to using each tool. BeyondTrust emphasizes the security of its remote access offering. For instance, the tool automatically uninstalls when the remote connection disconnected. Features like this are highly valuable when dealing with sensitive information or data, either in the connectin itself or when accessing a device with sensitive data. Reviewers also highlight BeyondTrust’s reporting capabilities. LogMeIn excels in ease of use for users at very different levels of technical expertise. It provides a range of access methods, which makes the platform more agnostic to the device being accessed and the technical capabilities of the end user installing and establishing the connection. Reviewers also call out its fast performance, especially in areas like file transfers. These performance benefits give remote support more agency, rather than relying on end-users to self-serve files and resources. LimitationsBeyondTrust Remote Support and LogMeIn Rescue also have some limitations worth considering. BeyondTrust has not had as much experience support mobile devices and applications. This immaturity and less-optimized interface is reflected in reviewers’ experiences, which have found the mobile interface far less usable than the desktop version. Implementing updates on the administrative side can also be a buggy or challenging process that requires more attentive change management. In contrast, LogMeIn’s ease of use for end-users trades off with a less ideal administrative or IT support experience. For instance, the tools does not easily give full control over remote devices, and requires showing end-users some windows that can cause unnecessary confusion. Initial product implementation on the administrative side is also more difficult than the rest of the user experience. PricingBeyondTrust offers two prices for its Remote Support product, depending on deployment. The Cloud deployment is $1,995/year/license, and the on-premise deployment is priced by quote from the vendor. LogMeIn Rescue is priced at $108.25/month/license, with $37.50/month/license for mobile support as an add-on. |
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BeyondTrust Remote Support | LogMeIn Rescue by GoTo | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Getscreen.me Score 9.8 out of 10 |
Medium-sized Companies | ConnectWise ScreenConnect Score 9.0 out of 10 | mRemoteNG Score 9.3 out of 10 |
Enterprises | Remote Desktop Manager Score 8.4 out of 10 | Remote Desktop Services Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeyondTrust Remote Support | LogMeIn Rescue by GoTo | |
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Likelihood to Recommend | 9.0 (106 ratings) | 8.7 (185 ratings) |
Likelihood to Renew | 10.0 (63 ratings) | 9.0 (19 ratings) |
Usability | 9.0 (25 ratings) | 8.9 (37 ratings) |
Availability | 8.8 (9 ratings) | 9.1 (1 ratings) |
Performance | 8.4 (7 ratings) | 9.1 (1 ratings) |
Support Rating | 9.7 (28 ratings) | 8.0 (38 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 8.8 (3 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (13 ratings) | 9.0 (3 ratings) |
Configurability | 8.2 (2 ratings) | 8.2 (1 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (5 ratings) | 9.1 (1 ratings) |
Vendor post-sale | 9.1 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
BeyondTrust Remote Support | LogMeIn Rescue by GoTo | |
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Likelihood to Recommend | BeyondTrust | GoTo (formerly LogMeIn) |
Pros | BeyondTrust | GoTo (formerly LogMeIn) |
Cons | BeyondTrust | GoTo (formerly LogMeIn) |
Likelihood to Renew | BeyondTrust | GoTo (formerly LogMeIn) |
Usability | BeyondTrust | GoTo (formerly LogMeIn) |
Reliability and Availability | BeyondTrust | GoTo (formerly LogMeIn) |
Performance | BeyondTrust | GoTo (formerly LogMeIn) |
Support Rating | BeyondTrust | GoTo (formerly LogMeIn) |
In-Person Training | BeyondTrust | GoTo (formerly LogMeIn) No answers on this topic |
Online Training | BeyondTrust | GoTo (formerly LogMeIn) No answers on this topic |
Implementation Rating | BeyondTrust | GoTo (formerly LogMeIn) |
Alternatives Considered | BeyondTrust | GoTo (formerly LogMeIn) |
Scalability | BeyondTrust | GoTo (formerly LogMeIn) |
Return on Investment | BeyondTrust | GoTo (formerly LogMeIn) |
ScreenShots | LogMeIn Rescue by GoTo Screenshots |