BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…
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Pricing
BeyondTrust Remote Support
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Pricing Offerings
BeyondTrust Remote Support
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
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Community Pulse
BeyondTrust Remote Support
Considered Both Products
BeyondTrust Remote Support
Verified User
Engineer
Chose BeyondTrust Remote Support
BeyondTrust Remote Support (also known as Bomgar) stacks up excellently amongst other remote support tools because it is very robust and backed by a trusted vendor that offers a wide variety of other products. This means the possibility of a wide range of cross integrations. …
When we used Webex our customers often had issues because staff in medical offices don't always have easy access to browse the internet. We could send them an invitation but we would often go round and round with them. With BeyondTrust Remote [Support (Legacy)] we don't have …
Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms …
I also use Chrome Remote Desktop to connect to unattended digital signage, but that requires installing an agent on each target machine. Windows Remote Desktop works in some cases, but you cannot connect to a user's active desktop. Bomgar is the perfect support tool as it …
BeyondTrust Remote Support is one of the most feature rich remote support systems on the market. It is fast and efficient. It allows our large base of technicians to share our license pool so that we don't have to license every technician individually. I love the ability to …
BeyondTrust is way better and much more efficient in its interface and workflows.
Verified User
Administrator
Chose BeyondTrust Remote Support
Remote support is much more professional looking for the technician as well as the caller. Dameware however is better at accessing sleeping or un-attended devices.
I was not involed in the selection process for this product.
Verified User
Director
Chose BeyondTrust Remote Support
We have been using Bomgar since their beginning as Network Solutions for well over 14 years. It continues to evolve and improve as a remote support platform, and we continue to get more value from it every year.
I think Bomgar is slightly less user-friendly than LogMeIn from the technician side. There are a bunch of icons on the Bomgar console but there is very little explanation of what they do. LogMeIn is a bit more user-friendly and often offers a smoother connection process with …
I can send a link via email to anyone worldwide to access their machine, company or privately owned - This capability is very limited to other support software in the market.
Ease of use, we are able to use Bomgar hand in hand with Ghost Solutions Suite to remotely access any computer that has the client on it. All the user has to do is click allow, and the session will be connected with the rep from IT effortlessly, and within less than 5 seconds.
We used a VNC product for several years because it was free and we couldn't talk management into purchasing a product. Bomgar offers so much more for our support personnel. We evaluated TeamViewer, which I use for personnel use, along with Bomgar and would have been a product …
The Office of Information Technology in the Student Health Center at UNC Charlotte
Chose BeyondTrust Remote Support
When asked to report on how many remote sessions have I done I now can give that information accurately. I use the exit surveys for improvement of service and tracking. I have tried the major players out there and Bomgar stood out above the rest. And I just like Orange
Hands down, Bomgar out performs the previous remote applications I have used. It also trumps them in features and options. It is far more capable when it comes to escalation permissions and passing over sessions to other people or even getting others involved. And the ease of …
One thing I like about Dameware is that you have access to a remote command prompt and that has been very handy at times. But Dameware is limited to on the network support, last time I used it. Bomgar can handle multiple platforms and operating systems. I cant email an …