bluecap™ AI Meeting Assistant vs. Luma

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
bluecap™ AI Meeting Assistant
Score 8.0 out of 10
N/A
bluecap™ joins the user's meetings and acts as a personal assistant; taking notes, recording the call, and helping the user stay focused on participants. bluecap™ is an AI assistant that keeps working after the call is done. It provides an executive summary, key takeaways, and a deep analysis of topics and how they were received by the audience.
$13
per month per user
Luma
Score 9.2 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
Pricing
bluecap™ AI Meeting AssistantLuma
Editions & Modules
Advanced
$13
per month per user
Professional
$22
per month per user
Business
$150
per month per user
No answers on this topic
Offerings
Pricing Offerings
bluecap™ AI Meeting AssistantLuma
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEach plan has included maximum number of hours. Plan Advanced includes up to 4 hours of summary, Plan Professional includes up to 8 hours of summary, Plan Business includes advanced analytics and up to 60 hours of summary. Additional hours are charged per hour at $3.80, $3.25 and $2.85 respectively.
More Pricing Information
Best Alternatives
bluecap™ AI Meeting AssistantLuma
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
bluecap™ AI Meeting AssistantLuma
Likelihood to Recommend
8.4
(2 ratings)
8.5
(5 ratings)
User Testimonials
bluecap™ AI Meeting AssistantLuma
Likelihood to Recommend
Uncanny Lab
In my experience, Bluecap can handle pretty much all meeting scenarios, including business and personal. It is good for in-person, face-to-face interactions, and also virtual sessions. It is accurate and efficient and he’s improving all the time. It would be hard to use bluecap whilst traveling in a car, as the technology on mobiles is not as sophisticated as it would be on a desktop or laptop in my opinion. however, this is a good piece of kit and technology, so I expect the technicians at Bluecap to smooth out any kinks moving forward.
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Serviceaide
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
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Pros
Uncanny Lab
  • Automatically creates excellent transcripts
  • Provide a meeting summary
  • Detail action steps
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Serviceaide
  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.
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Cons
Uncanny Lab
  • It could be easier to use.
  • The training could be more extensive.
  • It would be good to have more communication with the team at Bluecap.
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Serviceaide
  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system
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Alternatives Considered
Uncanny Lab
Frankly, there was no comparison. Bluecap AI Meeting Assistant does things that we have not seen before. It has opened a whole new world for us and provided us with more ammunition to "trust the data".
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Serviceaide
1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
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Return on Investment
Uncanny Lab
  • Definitely makes us more efficient.
  • Increased ROI.
  • Helped us retain clients.
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Serviceaide
  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
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ScreenShots

bluecap™ AI Meeting Assistant Screenshots

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