BMC Helix Remedyforce vs. UseResponse
BMC Helix Remedyforce vs. UseResponse
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Remedyforce | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month | |
UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Remedyforce | UseResponse | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix Remedyforce | UseResponse | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Remedyforce | UseResponse | |
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Likelihood to Recommend | 9.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
BMC Helix Remedyforce | UseResponse | |
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Likelihood to Recommend | BMC Software Inc. | UseResponse No answers on this topic |
Pros | BMC Software Inc. | UseResponse No answers on this topic |
Cons | BMC Software Inc. | UseResponse No answers on this topic |
Likelihood to Renew | BMC Software Inc. | UseResponse No answers on this topic |
Support Rating | BMC Software Inc. | UseResponse No answers on this topic |
Implementation Rating | BMC Software Inc. | UseResponse No answers on this topic |
Alternatives Considered | BMC Software Inc. | UseResponse No answers on this topic |
Return on Investment | BMC Software Inc. | UseResponse No answers on this topic |
ScreenShots | BMC Helix Remedyforce Screenshots | UseResponse Screenshots |