Remedyforce had the most features of any ITSM we reviewed and was the most cost effective. This was the driving force in deciding to purchase the product.
I previously worked with tools like Service Manager which were difficult to configure, administer and maintain. The support options were very limited. Remedyforce has local US support, dedicated reps, and a more developed infrastructure to work from to support an organization. …
Because of the common platform with Salesforce, from a staffing standpoint, it was much more cost effective to go with Remedyforce vs a separate and new platform from ServiceNow. If I selected Servicenow, I would have needed to hire a new set of folks to support, develop and …
Remedyforce System Analyst-Administrator at Dex Media
Chose BMC Helix Remedyforce
We chose Remedyforce primarily because of what it had to offer (even in its infant stage) and because it was leveraging a platform that we were very familiar with (Salesforce). We had evaluated similar products AFTER the purchase and it made us realize that we definitely made a …
As a cloud-based company, having the ability to work remotely is a must. Remedyforce sits on the Salesforce.com Platform and integrates with all of their core Force.com functionality. With Salesforce, you could go with their Service Cloud route, which would require 10x the …
I preferred Remedyforce over Footprints because I liked the UI more and found it just easier to navigate in the SFDC platform. I preferred JIRA because of the Confluence plugin which made linking issues and change requests to content much more efficient.
Remedy had proven unstable inside Mincom and the other proprietary solution KBox had proven to be rigid ... so RemedyForce was better at uptime and having global access than our previous solutions.