Brand Embassy (discontinued) vs. Help Scout
Brand Embassy (discontinued) vs. Help Scout
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month |
Brand Embassy (discontinued) | Help Scout | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Help Scout | |
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Top Pros |
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Top Cons |
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Brand Embassy (discontinued) | Help Scout | |||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Brand Embassy (discontinued) | Help Scout | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Help Scout | |
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Likelihood to Recommend | 2.0 (12 ratings) | 10.0 (18 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | 7.0 (1 ratings) |
Usability | 1.0 (1 ratings) | 9.0 (1 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | Help Scout | |
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Likelihood to Recommend | Discontinued Products | Help Scout |
Pros | Discontinued Products | Help Scout |
Cons | Discontinued Products | Help Scout |
Likelihood to Renew | Discontinued Products | Help Scout |
Usability | Discontinued Products | Help Scout |
Support Rating | Discontinued Products | Help Scout No answers on this topic |
Alternatives Considered | Discontinued Products | Help Scout |
Return on Investment | Discontinued Products | Help Scout |
ScreenShots | Brand Embassy (discontinued) Screenshots | Help Scout Screenshots |