Likelihood to Recommend In terms of setting up special incentive programs, it might be better to have those paid out directly. Sometimes the system needs to be manually updated if for say a special service is sold to a pre-existing company. On our end we have to create "new customers" to reflect these new structures of incentives. It still works on CIQ, but it would be helpful for something on the site to allow us to modify this directly.
Read full review If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.
Read full review Pros Employee Self-Service: CapIQ include self-service portals for employees. This allows them to access their compensation details, track their performance, and understand how their pay is structured. Error reduction - Manual calculation of incentives and bonuses is prone to errors, especially in organizations with complex compensation structures involving multiple variables, such as sales targets, performance metrics, and different payout rates. These errors can result in underpayments, overpayments, or discrepancies in compensation, which can lead to dissatisfaction among employees. Real-Time Updates: In dynamic environments, compensation plans may change frequently due to shifts in business goals or market conditions. Compensation incentive software can quickly adapt to these changes, ensuring that compensation calculations remain accurate even as plans are updated. CapIQ allowed me to track my incentives live. Read full review Color coding different accounts or data fields. Ability to see travel time and not just distance. Lots of data fields to pull from - big recent improvement. Read full review Cons Reporting is challenging. Even exporting payouts requires selecting a date, so if I want a full year of payouts for the entire team, I have to run 12 reports and combine the data. They have a reporting function, but it also requires a significant setup, and I have yet to figure out how to combine data from all of our plans with different columns. Tracking down changes from prior periods can be tricky. This usually happens due to user error (whoops - admin set up something not quite right), but it might be nice to easily see what changed or why there is an increase or decrease from a prior period impacting the current payout. Read full review Lots of glitches Get signed out often, which interrupts the day Could be more intuitive Read full review Likelihood to Renew It fits our need and allows a lot of piece of mind. It has a lot of features we like and they keep innovativing and adding to it.
Read full review Usability I give this rating because I think that this works really well, and it helps our teams see things faster and we are able to keep up with pay outs, I give Captivate a 10/10 because I love the format and how quickly we are able to see the payouts
Read full review Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort
Read full review Support Rating We used support during our initial setup regarding statment errors. They were quick and concise to respond and help us solve our issues regarding this. They also directed us to the office hours that enabled us to learn of new features and upcoming announcements.
Read full review Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic
Read full review Implementation Rating I worked with a vendor to implement. CIQ support was very good. The implementation was very fast, particularly compared to other platforms
Read full review Alternatives Considered Spiff is super sleek and a top contender, honestly, though the price point difference between Captivate and
Spiff took
Spiff off the table quickly for us.
Sales Cookie : we used it for a bit as Captivate didn't have a Hubspot integration, but we quickly outgrew the software and needed a more complex solution. Xactly just doesn't have a great user experience and level of customization needed for our plans. All of this to say, Captivate absolutely wins every time on value for cost and functionality compared to other solutions we have vetted.
Read full review MapAnything is very easy to use but it appears that similar companies are too. Because of the new pricing structure, they are expensive.
Read full review Return on Investment As a sales representative in this 700+ employee company, I couldn't tell you the ROI. I will say it probably saves me an hour a month compared to traditional compensation reviews/approvals (think about PER representative) There was an increase in sales representative satisfaction with commission tracking. Read full review Increased efficiency Reduced labor time Improved visibility Read full review ScreenShots