Castlight Health vs. Collective Health

Castlight Health is best used when you have a wide organization (living all across the US) and you don't have the margin on your small/medium team to look into all the different offerings nationwide. We use them primarily to assist with employee health benefits across our whole organization and it has been a breeze

Incentivized

It has been a great and easy experience, and I'd highly recommend it to colleagues. It is easy to navigate, all my information is in one place, and if I need additional help within the tool -- some resources quickly help answer any additional questions I may have.

Incentivized

• Ease of use
• Customer Service (for questions and help)
• Professional and Effective Platform

Incentivized

• Collective Health does a good job of breaking down the costs associated with the utilization of any given medical service
• Collective Health helps users locate the best medical provider and/or facility that is best for them
• Collective Health provides quick and reliable support channels to users

Incentivized

• Find ways to get our team more engaged in the system
• In person rep meetings
• Create an app

Incentivized

• Logout time, I know there is sensitive information, but sometimes I wish I wasn't auto logged out of my account after some time.

Incentivized

I've reached out to support a few times, and they are always super responsive over email, and willing to jump on a phone call too to discuss my issue directly.

Incentivized

We have used Asure in the past (direct competition). We have found the friendliness of Castlight Health to be better and the use of the website and benefit options are all better at Castlight Health. I am always open to shop around to find the best option for our company and I feel like we have found that with Castlight Health.

Incentivized

The UI of Collective Health is sleek and intuitive, and the company provides extremely quick and remarkably reliable via their support channels (Message, Chat and Phone Call). Moreover, the descriptions they provide for each medical service is succinct and still very informative.

Incentivized

• We have spent way less time on health benefits (less than 10 hours this year)
• Our team is able to reach out directly for assistance
• Employee retention with better benefits

Incentivized

• Collective Health has helped employees more accurately forecast their medical expenses and budget accordingly
• Collective Health has significantly improved the experience of employees with the submission of medical expenses claims

Incentivized