Likelihood to Recommend A Solid product, provides meaningful accurate data results from synthetic monitoring. Catchpoint as a vendor has acted as a reliable business partner and promotes good relationship with customers and provides them with meaningful support. Support engineer and account manager make efforts to maintain helpful relationship for services offered. Been able to work with us to provide input for code changes and enhancements for payload used for synthetics.
Read full review An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
Read full review Pros Easy to login with SSO Easy to review the test runs over the last hour or specific time period Easy to check the results of any Catchpoint test that ran. This helps to understand why the test results may or may not be what is expected I can't wait for the new Symphony UI to be completed because it is so much richer that the previous UI Read full review The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive. Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time. ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues. Read full review Cons Script recording could be more stable. Should be as smooth as chrome developer recording. Needs a way to modularize the code so we don't have to repair in broad sections when it breaks because of some unplanned code change on our end. How about a tutorial on selenium as relates to Catchpoint. Some of the functions could have better descriptions. Read full review It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times. ScoutBees module has a problem with our version of Horizon, so we can't do a login test The local program for ControlUp uses a lot of resources The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately. Read full review Likelihood to Renew we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application level issue * Improves the availability and response time service levels
Read full review Usability It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
Read full review Support Rating Catchpoint's customer support has been very impressive. They are always available when we needed help with setting up any tests that may also include help with scripting. They held an in-person workshop in our office to help train our internal resources with the scripting, dashboards, and metrics.
Read full review Implementation Rating very easy to implement as the product is user-friendly
Read full review Alternatives Considered Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
Read full review I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and
SysTrack being lower than Goliath and eG.
Read full review Return on Investment The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken. Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay Read full review its licensing cost is a bit on high Read full review ScreenShots