Likelihood to Recommend [Chatter] is the tool that makes our relations stronger. It provides advanced ways of communication. I have trained my many team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your customers. It will surely enhance the productivity of your organization.
Read full review Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
Read full review Pros Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail. One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead. Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags. Read full review The platform supports up to 5,000 users connected at the same time in voice and video calls. Everything is virtually deployed on Cisco servers with reliability. Intuitive configuration and user-friendly web interface. It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol. Read full review Cons Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately. On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference. On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365. On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness. For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience. The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time. Read full review More cloud based services need to be added to the default service package. Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box. It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list. Call recording should be also built in. Read full review Likelihood to Renew Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Read full review Usability It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Read full review Support Rating If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Read full review Alternatives Considered Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close.
Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Read full review I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Read full review Return on Investment Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn. Chatter has left some things undone simply because people didn't see it and it has cost us a few deals. Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization. Read full review It has allowed for mostly smooth communication from department to department/office to office. It allows for saved phone # / last contact to appear quickly. It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur. Read full review ScreenShots