Cisco Communications Outsourcing vs. Masergy

Cisco Communications Outsourcing boosts communications, where it allows instant texting, audio calls, among others. Besides, Cisco Communications applies the telephony technology, which is cheap and convenient to all persons in any corner of the world. The tool is reliable in conducting surveys, methods that brings more market understanding to the world.

Incentivized

I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.

Incentivized

• Setting up IVRs
• Making sure equipment is working properly
• Training key employees on the systems

Incentivized

• Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
• Ease of use - Very easy to make and receive calls.
• Convenient - I can listen to and save my voicemails straight from the app.

Incentivized

• VoIP integration
• Multi-language compatibility
• Device upgrades

Incentivized

• Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
• No easy way to switch audio devices.
• No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Incentivized

I cannot rate their support as I have never needed it.

Incentivized

Cisco has excellent scalability and has a very wide range of configuration options cost-effective for certain situations, flexible and adaptable to the needs of a growing company.

Incentivized

I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.

Incentivized

• Ability to increase outbound calls per day
• Reduction in missed calls
• Greater call-handling efficiency

Incentivized

• Ability to use one number for multiple devices is great!
• You can shield your personal cell phone - great for personal device use companies.

Incentivized