ClickDesk vs. Intercom
ClickDesk vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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ClickDesk | N/A | ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.). | $16.99 per month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
ClickDesk | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
ClickDesk | Intercom | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ClickDesk | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ClickDesk | Intercom | |
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Likelihood to Recommend | 3.0 (6 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
ClickDesk | Intercom | |
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Likelihood to Recommend | ClickDesk | Intercom |
Pros | ClickDesk | Intercom |
Cons | ClickDesk | Intercom |
Likelihood to Renew | ClickDesk No answers on this topic | Intercom |
Usability | ClickDesk No answers on this topic | Intercom |
Reliability and Availability | ClickDesk No answers on this topic | Intercom |
Performance | ClickDesk No answers on this topic | Intercom |
Support Rating | ClickDesk No answers on this topic | Intercom |
Online Training | ClickDesk No answers on this topic | Intercom |
Implementation Rating | ClickDesk No answers on this topic | Intercom |
Alternatives Considered | ClickDesk | Intercom |
Return on Investment | ClickDesk | Intercom |
ScreenShots | Intercom Screenshots |