ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.
$35
Per Tech Per Month
Autotask PSA
Score 7.9 out of 10
N/A
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
When we picked this product, it was the best and has since been surpassed. We chose ConnectWise Manage because the salesperson glossed over all of the features we wanted and it ticked all the boxes. We should have done more research. We stick with it because once you get into …
ConnectWise Manage is better than all of them. It's more complete and has a consistent interface across all of its modules. Very easy to filter and find data with Views. I like that it has its own program too, not just a website. I think the program is essentially like a mini …
Autotask and ConnectWise Manage are the two heavy-hitters in the PSA space. Autotask has a much more updated UI and is much more user-friendly than ConnectWise Manage. ConnectWise Manage is more popular than Autotask in the channel and often products are integrated with …
We selected ConnectWise Manage because they did a customer demo for us answering all the questions we had prepared. The other companies had generic demos and didn't seem to be able to answer our specific questions. ConnectWise was able to help us setup the account and made …
We have tried other and have found ConnectWise the be the best. It is the most comprehensive, offer the best integrations and did not require a complete overhaul of our work flows. We also found the training to be superb and the support, especially the online chat, to be highly …
I had looked at Autotask when I was looking for a CRM for IT and at the time it just didn't compare with ConnectWise. ConnectWise had much more features we needed and also their sales team was very helpful in explaining the features and limitations. We were using Commit CRM at …
We chose ConnectWise because it has a reputation of good support. I am glad that we have chosen ConnectWise as our platform for support, because that has definitely been our experience. When questions or issues have arisen, ConnectWise support was able to help us get things …
We used Autotask for 5 years prior to switching to CW. Many of us still miss it after 2 years of CW, but we do feel that we made the right choice. CW consistently improves, has a great user base and tons of 3rd party integrations.
Autotask - very similar functionality, some great additional benefits, We chose CW because there was an on premise solution and there was far more user engagement. As the years have gone on, the support has been waning and Autotask has had positive feedback from peers that …
ConnectWise Manage is a far superior product to Salesforce and to Autotask in many ways. First, neither has the ability to integrate with other software programs like ConnectWise does. This integration makes working with Connectwise so much easier, as we do not have to …
I have 5 yrs experience with Autotask, which is a comparable platform. Where Autotask fell flat was its lack of integrations with other products. Connectwise has been smart with its acquisitions of Quosal, Labtech and ScreenConnect, and is now tying them together in some …
We've evaluated several options in the past, but none offered all the features, integration, and control that ConnectWise does. Autotask is the classic competitor that never quite stacked up, while Kaseya BMS is the newer rival that is also short on some features, as well as …
It was so long ago I don't recall the exact reasons but I do remember that flexibility was an issue with Autotask and BillQuick was more or less just a billing system and did not do everything we were looking for.
ConnectWise beats Autotask hands down. I did a 30 day trial of Autotask and quickly realized that the capabilities were inferior to what ConnectWise has.
ConnectWise shows vision and leadership unlike their competitors. Their community is heads and shoulders above their competition. Their vendor integrations are better. Their workflow management is better. ConnectWise's basic issue tracking and documentation systems are way …
We used Autotask before. We found that CW is much easier to use. Less steps are required to input a ticket. Implementation and support were better for us.
We moved from AutoTask to Connectwise ~3 years ago. I understand that AutoTask has made some great improvements since then, but Connectwise has served us well especially with integration with LabTech and Quosal.
I attempted to implement AutoTask many years ago and had to scrap the project once we realized that it was just not mature enough at the time to support our needs. That was several years ago and I'm sure they have improved since then, but as I've spoken with so many other …
Verified User
Director
Chose ConnectWise PSA
Autotask is pretty similar, but has nowhere near the user base and can't market nearly as well. Tigerpaw seems under resourced and isn't a major player.
It has been many years since we compared Autotask to the competition. We made the decision early on because of the overall solution that Autotask provides. It suits our needs well and we have not had a need to change since.
Autotask stacks up fairly well against software like Kaseya, ConnectWise, and Tigerpaw. They all have their own strengths and weaknesses, however I feel that ConnectWise and Autotask have improved the most as of the last 10 years. The reason we chose Autotask is because it …