ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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LogMeIn Central by GoTo
Score 8.8 out of 10
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Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor,
manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central
provides IT organizations with the speed, flexibility, and insight needed to
increase productivity, reduce IT costs, and mitigate risk.
ConnectWise Control is far superior just on price alone. Logmein Rescue's pricing is ridiculous in comparison. The ease of use from the end user is similar with both products. However, the technician side of the software is significantly better on the ConnectWise Control …
ConnectWise Control was more reliable and cheaper than TeamViewer and LogMeIn however the support wasn't as good when there was an issue. ConnectWise Control is a faster solution however we did experience crashes every now and again.
We like the functionality of ConnectWise and the ability to create custom groups and packages that help with deployment of the agent on our client workstations. Overall it's a more robust and flexible solution that suits our needs.
We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine.
We had used LogMeIn for many years until they raised their prices dramatically; so that is when we started looking for an alternative, which I am glad we did. After using ScreenConnect, there is no comparison as it is so much better and faster.
ScreenConnect has about the same options but it's integrated better with ConnectWise. We used GoToAssist but it got expensive. Since we already have ConnectWise this was a no brainer.
ConnectWise Control beats all others hands down. It is my favorite remote connection tool due to ease of use and speed of connectivity. My customers love how quickly I can connect with them.
ConnectWise Control is much cheaper for unattended access than LogMeIn Central, and allows access to multiple users. I still use RescueAssist as well as it is cost-effective for ad-hoc sessions.
This is not even a comparison. ConnectWise Control is so good that even though we have a baked in copy in our Continuum RMM product, we still find the need for efficiency is so great we pay for a separate instance of ConnectWise Control rather than spend the extra 2 minutes …
We replaced LogMeIn Central with ConnectWise Control when the LogMeIn price became untenable. We found that ConnectWise Control did everything we needed and more at a very reasonable price point.
I used TeamViewer for the longest time as a young IT professional, and had a fair dabbling with LogMeIn and MSP-Anywhere. Each of those solutions has polish in some aspects, but none of them ever had the complete picture. TeamViewer suffered rampant security issues, and has …
ConnectWise blows both of these away in so many ways. Logmein in is clunky, it is a pain for customers to install and sometimes it just won't work. Not to mention it is expensive, and nowhere near the value.
I don't hate TeamViewer but I don't love it either. ConnectWise still …
ConnectWise offers better pricing, better client management, and faster access all at a better price than anybody else out there. While the competition typically charges you yearly per client, ConnectWise allows you to have an unlimited number of workstations and only charges …
Selected screenconnect because we only use it for remote connection and transferring files. It was a lot less expensive and allowed us to replace LogMeIn Central and LogMeIn Rescue subscriptions saving us thousands per year in fees.
I cannot add RemotePC to my list above but we looked at it, too. We used LogMeIn for several years but they kept on increasing the prices until we had to find a more cost effective solution. ScreenConnect costs less than one third that of LogMeIn with better functionality and …
LogMeIn was a very good product with excellent features. Our biggest problem was cost and limitation on number of devices in a price range we could afford. Price instability was a concern as well.
We also reviewed Bomgar and liked a lot of the features. However, there was a …
LogMeIn was once a good piece of software to use. Although it was too clunky to be able to get clients to install the client onto their machine. Price skyrocketed through the roof which also didn't help. The performance of the actual remote control session was actually pretty …
The closets of the above mentioned would be screenconnect and we do have some clients that use it. screenconnect is a little cheaper for the client to use compared the LogMeIn Central by GoTo but the overall ease of use is better the LogMeIn Central by GoTo. AnyDesk, RemotePC …
Pricing with Central was more competitive and the feature set was close. We did prefer some features of Control however the pricing model was much better for us with Central.
We have always found that our clients preferred LogMeIn Central even if they had to pay a little more [for] it! The interface is simple to use, and it's available for so many different platforms.
TeamViewer is a much faster connection, but doesn't seem as secure. LogMeIn has one ability that the rest do not have, which is that it can share connections to PCs to other users.
ScreenConnect is much more resource heavy. If you're not using the cloud version that is. ScreenConnect is easier to install on other computers and doesn't require a local admin to run. There are just as many features to both programs. ScreenConnect is a lot more expensive, but …
I didn't select LogMeIn as it was too expensive for my needs. I spent weeks looking for an alternative and ended up using DameWare for local support and ConnectWise Control for unattended access, remote support, and meetings. Using both of these was cheaper than a single …
None of their features match or offer ease of use like LogMeIn Central in my opinion. I must say that ConnectWise is someone LogMeIn should watch out for. They are not as bloated or expensive, just not as feature rich like LogMeIn Central. I have always had a good experience …
My company has used LogMeIn for so long that it would be extremely time-consuming to completely switch. That being said, it is a superior tool to other remote access software such as TeamViewer. While the competitors are worthy, LogMeIn is still the best in class. That is …
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).
The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.