Likelihood to Recommend [My own feeling on the subject is] that large teams will probably enjoy the features much more than a smaller team. [In my opinion] I would not have signed up with Deputy had it not been for the integration with my payroll provider. [From my point of view] the cost is not worth it for a small team. [I've found] it has a lot of features geared towards big teams and those are not things you can "opt-out" of from a cost/tier standpoint [as far as I'm concerned].
Read full review It's a great intro into a workforce management tool, but our use of it is basically as a calendar without it being linked to our actual calendars. It's just another tab that we have to keep open throughout our workday. It's great that we're able to see everyone who is working at what time and what channel of support, but I believe that there are visual aids that can be added to it to make everything much easier to read and more user-friendly.
Read full review Pros Employee Scheduling - So straightforward and easy to use! Love the copy & past feature! Timekeeping - the App & Kiosk are perfect for employees to clock in and out in a matter of seconds Company Communication - the Newsfeed feature makes it easy to keep everyone up to date on company announcements Task Management - simple to use task lists help keep my team organized Read full review Mobile accessibility Cloud-based software Compliant with all necessary information security standards Read full review Cons Integration with various point of sale systems to pull sales data vs. scheduled and/or worked hours. Ability to "re-invite, " change a password or fix an employee-level account if they didn't set things up correctly. An easier way of loading all holidays or facility closure dates for the year. e.g. Google reminds you, Are you open for Thanksgiving this year? Read full review The ability to print a month view of the schedule would be a great benefit. The signup list is a great feature, but there are too many steps to make it easy to use. The bulk add and delete process works well, but tends to be confusing for users. Read full review Likelihood to Renew The basic functionality and overall efficiency it provides is enough to renew. I still would like to see improvements in reporting and leave management, but overall it is absolutely worth it to have the program. I especially like having remote access and supervisors scheduling and approving time sheets of employees
Read full review Usability Deputy is user-friendly and easy to understand for users with basic to moderate computer knowledge. The Employee is simple and easy for employees to understand. Employees get push notifications when shifts are scheduled and can clock in and out easily directly from the phone or kiosk, or using the website. The only challenge we’ve had is the ability for management to assign leave to employees who have not yet requested time off.
Read full review Reliability and Availability We have never had a problem with deputy being unavailable
Read full review Performance Everything is quick and easy
Read full review Support Rating Every time I have contacted support they have answered my question within the hour and solved every problem we have had. They follow up to make sure we are satisfied with our results which has been great when we are busy and get distracted
Read full review I never sought out Shiftboard support.
Read full review In-Person Training It was super easy and quick
Read full review Online Training Did a great job of getting us up to speed with their online documentation.
Read full review Implementation Rating It took me a bit to get all my staff input from our previous scheduling software. However, once all the information was there, everything went smoothly and we were able to start implementing Deputy right away. It did not take long to train my staff and have them comfortable with using the system.
Read full review Alternatives Considered For years we used TimeTrax systems but they were hard to use and required manual downloads of punches, networked setups, and we needed separate setups for each location. When evaluating cloud-based solutions we first tried TSheets, but the higher cost and lack of features made us choose Deputy. Our main complaint about the actual TSheets system was the IPads did not store punches when it first launched so if you lost internet it couldn't store the punches. When we were evaluating the system they were building a police station next door that resulted in intermittent internet outages and the kiosk app basically became a brick until the internet came back on.
Read full review We have not used another product like Shiftboard at our company.
Read full review Scalability We have gone from using deputy simply to schedule a couple of members of staff on coffee shop shifts, to also scheduling staff in the retail unit part of our business, to now also scheduling team days and having remote working staff start on schedule shifts to track their working hours.
Read full review Return on Investment Hundreds of man-hours saved monthly that previously was spent on recording hours work. Holiday management is very clear and support fair treatment of staff. The 100% accuracy of timesheets is amazing. Once approved thousands of timesheets just land in our payroll system thanks to the export/import functions. Read full review Effective allocation to proper shows/projects for our network Effectively catches any discrepancies between scheduled hours and actual hours for employees Requires significant manpower to maintain scheduling accuracy Read full review ScreenShots