TotalVerify from Equifax vs. HireRight

Suppose you are a property manager and would like to verify your tenants' details. In that case, Equifax is one of the most popular and commonly used id verification or background check software that is suggested to use. Cost wise every check is about $13 but it is worth paying the money and getting the tenants verified rather than having the wrong tenants on the property.

Incentivized

HireRight's background checking has some improvements and could hold some more historical data more than 150 days. We have had employees move from one jobsite to the other for this client and we can't look up if they have had a background check done through HireRight before if it is more than 150 days, so we end up ordering another one and duplicate/pay for extra background checks

Incentivized

• Verifying criminal history
• verifying identification documents
• checking a person's details in the tenancy database

Incentivized

• Customer service is very useful and we get a swift response from them.
• It is integrated with our workflow so its easy to set up.
• It creates a record of each employee in the system which makes it simple to store data safely.

Incentivized

• they can reduce their pricing
• they can improve their customer support
• they can make changes to their user interface

Incentivized

• Front line support is lacking. They take a long time to process requests, and we are often told that they are unable to assist us with items that, we know from personal experience, is within their power to do.
• Collection Site Network is difficult to maintain if you plan to add any additional sites aside from HireRight's preferred partners. Sometimes, we value convenience over minimal cost savings, and the setup time for these sites is too long. Once added to the system, there is no way for us to distinguish between custom sites and the sites HireRight has preferred terms with.
• Communication of service interruption. When issues arise outside of scheduled maintenance, we often hear about it from our users, not HireRight. When we follow up with support, we never receive ETAs for a solution, so we have no useful information to pass along to our hiring managers. It is very frustrating when the product is not working at 100% and we have no idea when we can expect it to be fixed.

There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service

Incentivized

Always room for improvement that could make the platform a lot more user friendly and easier to navigate

Incentivized

I've worked with Barbara several different times during my time with HireRight. And she is absolutely the best. She helped me with the integration side of things which was delightful because that can be somewhat confusing. She always responded to my emails and my needs in a very good timely manner. Can't complain about the support at all.

Incentivized

Suppose you are a property manager and would like to verify your tenants' details. In that case, Equifax is one of the most popular and commonly used id verification or background check software that is suggested to use. Cost wise every check is about $13 but it is worth paying the money and getting the tenants verified rather than having the wrong tenants on the property. Other software do not provide any reliable data

Incentivized

I enjoy HireRight much more as I am able to have more customizable features in the application as well as run reports that allow me to have increased efficiency in the hire process and know where all employees are in the process at any point in time. We selected HireRight due to these features as well as the decreased licensing cost.

Incentivized

• were able to trust out tenants
• sometimes even if we have to engage with a contractor Equifax helps us to trust them
• We also do Equifax verification with people before signing up any business collaborations

Incentivized

• HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information.

Incentivized