Exotel vs. Google Cloud Contact Center AI
Exotel vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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Exotel | Mid-Size Companies (51-1,000 employees) | Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. | $200 5 months Validity | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
Exotel | Google Cloud Contact Center AI | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Exotel | Google Cloud Contact Center AI | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Exotel | Google Cloud Contact Center AI | |
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Small Businesses | Telegram Score 8.8 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Telegram Score 8.8 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Telegram Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Exotel | Google Cloud Contact Center AI | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Exotel | Google Cloud Contact Center AI | |
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Likelihood to Recommend | Exotel Techcom | Google |
Pros | Exotel Techcom | Google |
Cons | Exotel Techcom | Google |
Likelihood to Renew | Exotel Techcom No answers on this topic | Google |
Usability | Exotel Techcom No answers on this topic | Google |
Alternatives Considered | Exotel Techcom | Google |
Return on Investment | Exotel Techcom | Google |
ScreenShots | Exotel Screenshots |