FigJam vs. Miro

It is well suited when people use it to sketch the first wireframes of the UX, like the Breadboarding technique from Basecamp. I used to work like that when modifying some UX. Our designers used to sketch over our current experience wireframe, and then we could discuss it by using the comments in Figjam or the Call feature at FigJam. That made it easy to discuss it. When building up group boards to discuss ideas, I use Miro, once it has more native pre-sets that help conducts the discussion.

Miro is super appropriate to customer journey map, show points of friction or smooth sailing, create a roadmap for actions and owners and overlap or parallel pathing of projects - to show what risks or "jams" may occur when various leaders come together with their inputs and timelines and team gets to see things in one, universal place. Miro is less appropriate I suppose for use as an actual project management tool, like ticketing or kanban or a way to execute the work. It's really for vision, collaboration, planning, designing

Incentivized

• One file, auto updated, no need to get latest
• Easy to preview
• Lack of client is benefit to some (not me)

Incentivized

• Exceptional templates help me get started quickly with almost any type of whiteboarding, creating consistency where needed and extreme variety when also needed.
• Having multiple active users on the same board happens so smoothly. It's easy to get people on the board and updating objects simultaneously without weird conflicts is amazing.
• The amount of objects & tools Miro provides allows us to create very specific and detailed artifacts.

Incentivized

• Less Rigidity
• Ability to work with Different Documents
• A light version of Figma

Incentivized

• It's so difficult to know what I'm entitled to with my license, especially if I'm accessing a board through someone else's link. I believe I have an enterprise license and own/edit more than three boards. My team has more than three boards. All of a sudden, I'm flagged as having a free version, and one of my boards is locked as "read-only." I have no idea what to do to restore my entitlement. I've logged out and logged back in.
• Using projects to manage multiple boards is good, but somehow, the dashboard feels like a mess. It's not clear who on my team is actively doing what on which board. I'm not suggesting a new scheme; I'm just saying the current scheme isn't very good.
• I hate not knowing the terms of my account, who my team is, and where it's all managed. Frustrating!

Incentivized

There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.

Incentivized

It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.

Incentivized

I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.

Incentivized

I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.

Incentivized

The support staff at Miro are fantastic. Whenever I have had an issue, they have been timely and helpful with their response. They are also very knowledgeable and go out of their way to not only help, but offer proactive training sessions on different topics and new functionality so everyone can try it out.

Incentivized

There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.

Incentivized

There was not enough training for users to understand all the key features. The rollout was very high-level, but when users are expected to start adopting it, you have to ensure they are given the proper tools to do so. Miro is a great tool, and proper training is key to adoption.

Incentivized

Positive: FigJam is cheaper than Miro and allows connecting with FigJam, where we design our user interfaces. FigJam is more complete and visually appealing than draw.io, although draw.io is free. FigJam allows calls, which both competitors do not. Negative: Miro has more pre-set diagrams than FigJam and they are native and easy to use FigJam is paid, while draw.io is not.

I'm not a UX pro, but for my needs, Miro blew away the competition for two main reasons. First, Miro is so incredibly easy to get set up with and get running. It's not intimidating to use and it's easy for anyone on my team to just jump in and collaborate with me (even those adverse to technology). Secondly, it's easy to collaborate with others who don't have a license. A lot of other whiteboard tools require that even if I just want to share something with you (even without editing rights), you must have a license to even view. It's super challening when I have high stakes stakeholders I want to share something I build in a whiteboard app but I know it's going to be clunky for them to have to log in/sign up.

Incentivized

Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.

Incentivized

• I believe that creating professional projects inside a web app feels amateurish.

Incentivized

• We're able to collaborate remotely as if we had a big wall with a lot of sticky notes, avoiding costly travel to offsite locations. ($350 per day)
• Meetings flow more efficiently when we use the timer, helping us to stick to the meeting agenda and avoiding distractions.
• We can save our work and return to it, without having to refer to a picture of a whiteboard that is hard to read. This saves us from confusion and helps to keep collaboration going.

Incentivized