Fleet Complete vs. Prophesy Dispatch

Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!

Incentivized

Although we are a small carrier (20 trucks with two people who dispatch during the same hours), Prophesy would be even more powerful with a slightly larger company that has multiple dispatchers that need to share information without being physically together. Multiple-office locations or companies that have employees working remotely would do well with Prophesy.

Incentivized

• Affordable.
• Includes a lot of added benefits such as BigRoad.

Incentivized

• Scheduling of drivers and loads.
• Integration with third-party applications.
• Driver management.
• Equipment management.
• Operational accounting functions.

Incentivized

• Desktop version is very outdated. Needs to be created to work with Macs as well.
• The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting.

Incentivized

• Reports - the sheer number can overwhelm new users.
• Fuel report uploads.
• Mobile communications need a dedicated PC.

Incentivized

Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.

Incentivized

The technical support individual we normally work with is professional, proficient, effective, responsive, and understandable which are all unusual traits with techincal support individuals.

Incentivized

Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.

Incentivized

The two most important features for us when deciding which provider to use were integration with third-party software and ease of scheduling drivers and matching with loads. Prophesy, for the money, excelled in both areas over the other systems we reviewed, some of which are not listed. The professionalism of the sales rep also set a tenor for the company he represents

Incentivized

• Peace of mind when it comes to hanging assets.
• We have saved a lot of time when trying to calculate IFTA each quarter.

Incentivized

• Increased detention claim success by 70-80%.
• 100% success rate in meeting resource maintenance target.
• Decreased receivables by three days.

Incentivized