Freshchat vs. Inbenta Chatbots
Freshchat vs. Inbenta Chatbots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user | |
Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A |
Freshchat | Inbenta Chatbots | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
Additional Details | — | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | ||||||||||||||
More Pricing Information |
Freshchat | Inbenta Chatbots | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Chat Analytics and Reports |
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Freshchat | Inbenta Chatbots | |
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Small Businesses | Gist Score 9.6 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Inbenta Chatbots | |
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Likelihood to Recommend | 9.0 (25 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | Inbenta Chatbots | |
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Likelihood to Recommend | Freshworks Inc | Inbenta Technologies Inc. |
Pros | Freshworks Inc | Inbenta Technologies Inc. |
Cons | Freshworks Inc | Inbenta Technologies Inc. |
Likelihood to Renew | Freshworks Inc | Inbenta Technologies Inc. No answers on this topic |
Usability | Freshworks Inc | Inbenta Technologies Inc. No answers on this topic |
Support Rating | Freshworks Inc | Inbenta Technologies Inc. No answers on this topic |
Implementation Rating | Freshworks Inc | Inbenta Technologies Inc. No answers on this topic |
Alternatives Considered | Freshworks Inc | Inbenta Technologies Inc. |
Return on Investment | Freshworks Inc | Inbenta Technologies Inc. |
ScreenShots | Inbenta Chatbots Screenshots |